Help please!!!

[Guest]

hi to anyone who is clever with computer, my mum has just bought a new one
and withinin days has deleted microsoft framework 1.1(by accident!)she then
said she tried to go back but it wouldnt let her and now sum applications
wont work andwhen she switches it on it delivers framework 1.1 missing
messages.she has backup dvds but i am not sure what it would be under,(lots
ofletters etc)is this serious what she has deleted or can she just re
download it off the microsft website when she conects to the internet,at the
moment she is having problems connect to broadband as the telephone peolpe
say her connection has a problem but it wouldnt be nything to with deleting
this framework??
anyway if anybody could shed any light on this situation for me and stopme
getting 10 phone calls and earache a day thn please help!!!!!kind regards
helen x

 

[peter]

here is where to download it from
http://www.microsoft.com/downloads/...E3-F589-4842-8157-034D1E7CF3A3&displaylang=en
peter

 

[Guest]

thanks i know it is possible to download it from the internet,but has it
caused major problem on her computer by her deleting it as she is now having
probs connecting to the internetand opening media centreans something called
empowering technologie.,can she reinstall it off her backup disks,as i have
tried to look for her but it must have a technical name as it is not under
fremawork 1.1 thanks for replying peter
thanks helen

 

[peter]

Empowering Technology is an Acer product.........So I assume she has an Acer
computer....and Acer's only come with a "recovery partition" which allows
her to reinstall the whole system and destroys whatever is on the HD in the
process.....it will not allow her to retore a specific set of XP files...not
to run the "repair" option normally found on a retail XP CD.
So she has a choice...download and install the file....see if it fixes the
problem.
Do the Acer Restore thing which will wipe the computer and it will be as she
1st bought it....if she picks this option she needs to safe her files.
or option #3.............do option #1 and if it does not fix............then
do option #2.
A lot of programs use the framework service...................empowering
technolgy being one of them.
peter

 

[Guest]

hi thanks pete i understood that, i think she would like to restore it to
when she originally got it will it restore it to how she opened it out of the
packaging as shes only had it a week.will still have the prgrammes that came
with it and do i just put the acer cd in.its the L100 acer.what files does
she need to save as she hasnt done anything on it yet!!!apart from mess it
up!!shes having probs with the internet so suggest she just restore it to the
orginal.what is the acer restore thing,sorry to appear thick but not to good
with comps!!thanks for replying again and will leave you alone if you just
help with the acer factory setting thing,
thanks again pete,you'll go to heaven!!!!

 

[peter]

My Acer did not even have the restore CD...just a restore partition...so I
am sort of guessing here.
If you start your system with the Acer CD in Place and watch for the message
"press any key to boot from CD" you should go to the Install routine.
OR...the manual that came with the system might tell you to push an
Fsomething key to start the recovery process.
I have never been in that situation,I usually have a retail Version of XP
handy or in the case of my Acer(Laptop) an Image of the HD on a DVD that I
can access thru Acronis True Image to restore .
Check the Acer website for specific instructions as they relate to your
model.
peter