HELP, PLEASE!!!

[Guest]

I have a Windows 2k server with SP4 and an Exchange 2000 server.

I cannot access to control panel or to the services. When I clic on them the
system hungs.

Can you help me, please?. Any Idea?

Thanks in advance.
Oscar.

 

[Torgeir Bakken \(MVP\)]

I have a Windows 2k server with SP4 and an Exchange 2000 server.

I cannot access to control panel or to the services. When I clic
on them the system hungs.

Can you help me, please?. Any Idea?

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

PowerChute Business Edition - Customers Using 6.x Must Upgrade to 7.x
due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.