Help - How do I get rid of this file?

[Okie Noah]

In my Laptop, Norton AntiVirus says, that the 'C:\System Volume Information'
directory is infected with a Trojan Horse virus, and the access to the file
is denied.

Since my Laptop drive is formated in NTFS, I cannot enter in the
'System Volume directory', to delete the infected file. All I can do
is turn off the 'System Restore'.

Is there a way to kill the Trojan Horse virus in the 'System Volume
Information'
directory?

Appreciate all the help.

P.S. I am running Norton AntiVirus and AVG AntiVirus. Both are active in
my
Laptop.

 

[Bert Kinney]

Hi Okie,

Disable System Restore on all drives/partitions.
Us the following article to gain access to the SVI folder and delete
it.
How to gain access to the System Volume Information folder
http://support.microsoft.com/Default.aspx?kbid=309531&sd=RMVP

 

[O Noah]

I was able to enter the 'System Volume Information' folder.
I found a log file in the folder. Seems like AVG or Norton
must have removed the virus. Either that or the virus itself
has moved to another location. Anyhow, I am re-scanning
the whole Laptop again. Thank you so much. Appreciate
your help.

O Noah

| Hi Okie,
|
| Disable System Restore on all drives/partitions.
| Us the following article to gain access to the SVI folder and delete
| it.
| How to gain access to the System Volume Information folder
| http://support.microsoft.com/Default.aspx?kbid=309531&sd=RMVP
|
| --
| Regards,
| Bert Kinney MS-MVP Shell/User
| http://dts-l.org/
|
| Okie Noah wrote:
| > In my Laptop, Norton AntiVirus says, that the 'C:\System
| > Volume Information' directory is infected with a Trojan
| > Horse virus, and the access to the file is denied.
| >
| > Since my Laptop drive is formated in NTFS, I cannot enter
| > in the 'System Volume directory', to delete the infected
| > file. All I can do is turn off the 'System Restore'.
| >
| > Is there a way to kill the Trojan Horse virus in the
| > 'System Volume Information'
| > directory?
| >
| > Appreciate all the help.
| >
| > P.S. I am running Norton AntiVirus and AVG AntiVirus. Both are
| > active in my
| > Laptop.
|
|

 

[Bert Kinney]

A virus scan should be able to remove any virus now.
Keep us posted.

 

[O Noah]

.. My Laptop is behaving OK now and both AVG and
Norton AntiVirus didn't find any more of the Trojan Horse
viruses. Thanks.

O Noah

 

[Bert Kinney]

You're welcome, and thanks for the feedback.