Help!-FrontPage Issue- Cannot Solve

[AA]

Here's a situation, I've been having a problem with. I have a user that
keeps having her FrontPage 2002 crash whenever she attempts to work on a
certain page. FrontPage simply shuts down. Sometimes that is all that
happens or other times I get the Window appearing whether I want to send the
error report to Microsoft

Looking in the Event logs I see this:

Faulting application frontpg.exe, version 10.0.6308.0, faulting module
shell32.dll, version 5.0.3900.7009, fault address 0x000abd2c.

or this:

Faulting application frontpg.exe, version 10.0.6308.0, faulting module
mso.dll, version 10.0.6735.0, fault address 0x0004cbcc.

When I log her out of Windows 2000 and I login with my user profile, launch
FrontPage on her PC, I can make the edits and everything works.

Is there any suggestions as to what may be the problem. I have a feeling it
is profile related. I uninstalled and reinstalled the app with all 3
Service Packs, no change.

Any suggestions would be appreciated.

 

[Murray]

Can we see the page?

 

[Windsun]

Does the page have any active-x or flash on it?

 

[AA]

None.

Does the page have any active-x or flash on it?

-------------------------------------------------------------------------- -----

 

[Stefan B Rusynko]

Try cleaning out and FP temp and web cache files in her profile
1) In Windows Explorer Find and delete all FP Temp Files
Usually in C:\WINDOWS\Temp and %USERPROFILE%\Local Settings\Temp
- in FP 2003 you need to look in the super hidden folder
%USERPROFILE%\Local Settings\Temporary Internet Files\FrontPageTempDir
2) In Windows Explorer Find and delete all hidden *.web files
Usually in %USERPROFILE%\Application Data\Microsoft\Web Server Extensions\Cache

Also clear her IE temp and Windows Temp files

--




| None.
|
| | > Does the page have any active-x or flash on it?
| >
| > --------------------------------------------------------------------------
| -----
| > | > > Here's a situation, I've been having a problem with. I have a user that
| > > keeps having her FrontPage 2002 crash whenever she attempts to work on a
| > > certain page. FrontPage simply shuts down. Sometimes that is all that
| > > happens or other times I get the Window appearing whether I want to send
| > > the
| > > error report to Microsoft
| > >
| > > Looking in the Event logs I see this:
| >
| >
|
|