Help for newbie please??

[Guest]

This morning I tried to type up a new document on Word within Office XP Pro, however, no characters can be typed and at the bottom left of the screen it says: "This command is not available because the document is locked for edit

I tried the Help, I tried what I know with my limited knowledge! This is my last hope!! Can someone help

I'm in the UK.

 

[Graham Mayor]

Have you activated Word?

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site www.mvps.org/word
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[Guest]

Yes Graham, months ago, but haven't used it much to be honest! What could be wrong?

 

[Graham Mayor]

My first thought is that the application has not been activated.
http://support.microsoft.com/?kbid=302878.
If you are sure you have done that then see if
http://support.microsoft.com/?kbid=290932 helps.

If you are running Norton AV, uncheck its problematic Office plug-in.

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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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