help! entire mailbox downloaded multiple times

[Lindsey]

When I start up Outlook, it downloads my entire mailbox from the
server--300+ msgs. Now my local mail folder is full of duplicated msgs. I
had Outlook Express configured to keep messages on the server ("delete only
when removed from Delete folder"), and it functioned the way I wanted, only
downloading the new msgs. I have attempted to configure Outlook the same
way, but no luck.

This problem occurred a few times on my desktop, running Outlook 2002, but
has not recurred in a few weeks. On my laptop, however, it's happening
every few days. The laptop runs Outlook 2003. OS on both systems is XP
SP2. I have applied all available OS & Outlook updates.

My ISP is SBC low-speed DSL. I get almost no mail through my SBC account,
so I don't know if the problem exists there. I have been seeing the problem
in my main account, which comes through my domain at Startlogic. Outlook
Express got along fine with the mail server at Startlogic.

I'm running Norton/Symantec antivirus and firewall.

So why does Outlook keep downloading the whole mailbox?

Thanks,
Lindsey

 

[Milly Staples [MVP - Outlook]]

If you turn off email scanning and the firewall scanning of email, does it
work then? A well documente problem and Symantec has a workaround/fix.
Consult their knowledge base.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Lindsey asked:

| When I start up Outlook, it downloads my entire mailbox from the
| server--300+ msgs. Now my local mail folder is full of duplicated
| msgs. I had Outlook Express configured to keep messages on the
| server ("delete only when removed from Delete folder"), and it
| functioned the way I wanted, only downloading the new msgs. I have
| attempted to configure Outlook the same way, but no luck.
|
| This problem occurred a few times on my desktop, running Outlook
| 2002, but has not recurred in a few weeks. On my laptop, however,
| it's happening every few days. The laptop runs Outlook 2003. OS on
| both systems is XP SP2. I have applied all available OS & Outlook
| updates.
|
| My ISP is SBC low-speed DSL. I get almost no mail through my SBC
| account, so I don't know if the problem exists there. I have been
| seeing the problem in my main account, which comes through my domain
| at Startlogic. Outlook Express got along fine with the mail server
| at Startlogic.
|
| I'm running Norton/Symantec antivirus and firewall.
|
| So why does Outlook keep downloading the whole mailbox?
|
| Thanks,
| Lindsey