mannteufel said:
following an attempt to update pinnacle instant cd DVD, the program
uninstalled itself and disabled my DVD & cd drives, Sony DRU510A and
Sony CRX220E1, respectively.
I've tried to uninstall and then add the drives as new hardware, but
I get the error message: WINDOWS CANNOT START THE HARDWARE DEVICE
BECAUSE ITS CONFIGURATION INFORMATION IN THE REGISTRY IS INCOMPLETE
OR DAMAGED (CODE 19)
I have Windows XP Pro on cd but obviously cannot load from it.
any assistance is greatly appreciated
1) I hope aol has great anti-spam utilities.. You will be getting lots more
on this account. Publishing your email address "un-munged" in a newsgroup
that is replicated all over the world thousands of times a day almost
insures a virus/trojan/email address collecting application will get your
address and start sending you spam. Do not open the attachments, the emails
are not from Microsoft.
2) Try the following to fix your CD/DVD woes:
try this:
1. Log on with Administrative Privileges
2. Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.
3. Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.
4. Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and
Lowerfilters.
5. Restart your computer.
You might ALSO/INSTEAD go to:
http://www.dougknox.com/
Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)
