HELP! can't get to the web

[maynard]

Home XP. We have 5 windows users, but as of yesterday
only one of
us can access the internet. The one that can is an
administrator and has access in both IE and Netscape. The
other 4 get a 'file can't be found' notice. Some of the
other 4 may also be administrators(?). We recently
cleared out a bunch of spyware (Ad destroyer, virtual
bouncer, and a search toolbar) using Spybot. The same
thing occurs in both IE and Netscape. Symantic & Spybot
show I'm clean. Why why why?

I did see one Rundll error, but it has not reappeared and
I have no idea if it is crelated.

RUNDLL
An exception has occurred while trying to
run "C:\WINDOWS/system32/msg121.cyp.dll",UMonitor"

 

[Ken Wickes [MSFT]]

The error is probably part of the spyware you removed but probably not what
is keeping you from connecting.

What happens if you type "ipconfig /renew" at a command prompt.

 

[Brian]

try resetting the tcp/ip configuration on one of the
affected machines. from a DOS window, type:
netsh int ip reset c:\ipreset.txt
this is supposed to restore your tcp/ip config to a
pristine state. i have seen this problem often in the
field with no consistent solution except a reinstall of
the OS. worth a shot though.

 

[maynard]

Thanks for your kind reply...

I get a message that reads: "No operation can be
performed on Local Area Connection while it has its media
disconnected"

-----Original Message-----
The error is probably part of the spyware you removed but probably not what
is keeping you from connecting.

What happens if you type "ipconfig /renew" at a command prompt.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Home XP. We have 5 windows users, but as of yesterday
only one of
us can access the internet. The one that can is an
administrator and has access in both IE and Netscape. The
other 4 get a 'file can't be found' notice. Some of the
other 4 may also be administrators(?). We recently
cleared out a bunch of spyware (Ad destroyer, virtual
bouncer, and a search toolbar) using Spybot. The same
thing occurs in both IE and Netscape. Symantic & Spybot
show I'm clean. Why why why?

I did see one Rundll error, but it has not reappeared and
I have no idea if it is crelated.

RUNDLL
An exception has occurred while trying to
run "C:\WINDOWS/system32/msg121.cyp.dll",UMonitor"

.

 

[maynard]

I tried it in the command prompt and nothing seemed to
happen. Is there another DOS window I could try?

 

[Ken Wickes [MSFT]]

Are the lights on your NIC lit? Since you lost all these machines at once I
wonder if they are hook up to the same hub and if something has gone wrong
there.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks for your kind reply...

I get a message that reads: "No operation can be
performed on Local Area Connection while it has its media
disconnected"

-----Original Message-----
The error is probably part of the spyware you removed but probably not what
is keeping you from connecting.

What happens if you type "ipconfig /renew" at a command prompt.

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Home XP. We have 5 windows users, but as of yesterday
only one of
us can access the internet. The one that can is an
administrator and has access in both IE and Netscape. The
other 4 get a 'file can't be found' notice. Some of the
other 4 may also be administrators(?). We recently
cleared out a bunch of spyware (Ad destroyer, virtual
bouncer, and a search toolbar) using Spybot. The same
thing occurs in both IE and Netscape. Symantic & Spybot
show I'm clean. Why why why?

I did see one Rundll error, but it has not reappeared and
I have no idea if it is crelated.

RUNDLL
An exception has occurred while trying to
run "C:\WINDOWS/system32/msg121.cyp.dll",UMonitor"

.