Help! Blue screen errors

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Guest

I'm getting this error message:

BUGCODE_USB_DRIVER
*** STOP: 0x000000FE
(0x00000002, 0x857962A8, 0x8572D388, 0x85B4D060)

Any idea what this is and how to sort it out?
 
Sasha said:
I'm getting this error message:

BUGCODE_USB_DRIVER
*** STOP: 0x000000FE
(0x00000002, 0x857962A8, 0x8572D388, 0x85B4D060)

Any idea what this is and how to sort it out?
Click to expand...

From MSDN:

"The BUGCODE_USB_DRIVER bug check has a value of 0x000000FE. This
indicates that an error has occurred in a Universal Serial Bus (USB)
driver"

Your parameter 1 value (0x00000002) indicates that this error had the
following cause. "The USB client driver has submitted a URB that is
still attached to another IRP that is pending in the bus driver."

Parameter 4 (0x85B4D060) is "Address of the USB request block (URB)
that caused the error".

To determine the specific driver that is using address 0x85B4D060
follow these instructions:

The PSTAT utility will provide this information. On some systems the
PSTAT utility may already be present. Check this by opening a Command
Prompt window (Start - Run - CMD) and entering the following command:

PSTAT /?

If PSTAT is not on your computer you can download it free from
Microsoft. The download is called "Windows XP Service Pack 2 Support
Tools" and it is available from
http://www.microsoft.com/downloads/...76-9BB9-4126-9761-BA8011FABF38&displaylang=en
With PSTAT installed on your computer the next step is to open a
Command Prompt window again (Start - Run - CMD) and generate a report
with PSTAT. Because you need to copy part of the information from
this report (and only part) it is best to create the report as a text
file. In the Command Prompt window enter the following command:

PSTAT > C:\JUNK\PSTAT.TXT

You may change C:\JUNK\ to whatever drive and folder that you want to
save the report into.

Now open the saved file in Notepad. Start - Run - NOTEPAD
C:\JUNK\PSTAT.TXT

Scroll down the file, about 80% of the way to the end of the file and
you will find a head line:

ModuleName Load Addr Code Data Paged LinkDate

It is the information from this line to the end of the file that we
want to copy from this file and save as a separate file. Select the
block of text and copy it to the clipboard. Open a new notepad window
and paste the clipboard contents into it. Save this file under a
different name. I use PSTAT2.TXT and put it into the same C:\JUNK
folder.

Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
file into Excel. Excel will automatically parse the file into
columns. Once this is done use DATA - SORT to sort the entire
spreadsheet based on the value in Column B (Load Addr).

It is now a simple task to read down the addresses until you find the
last value that is less than the address where the error occurred.
That module (name in column A) is the prime suspect for the cause of
your error.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
I've created PSTAT2.TXT, but can't find out that specific driver that is
using address 0x85B4D060. Can you help to find it?
ModuleName Load Addr Code Data Paged LinkDate
------------------------------------------------------------------------------
ntkrnlpa.exe 804D7000 475136 106496 1179648 Thu Sep 29 00:35:19 2005
hal.dll 806E2000 35840 42496 30976 Thu Sep 29 00:35:25 2005
KDCOM.DLL F7A8A000 2560 256 1280 Fri Aug 17 21:49:10 2001
BOOTVID.dll F799A000 5632 3584 0 Fri Aug 17 21:49:09 2001
sptd.sys F73B8000 0 0 0
WMILIB.SYS F7A8C000 512 0 1280 Fri Aug 17 22:07:23 2001
SPTD4013.SYS F73A0000 0 0 0
ACPI.sys F7372000 110336 11008 41984 Wed Aug 04 07:07:35 2004
pci.sys F7361000 16000 1664 34176 Wed Aug 04 07:07:45 2004
isapnp.sys F758A000 8704 768 18688 Fri Aug 17 21:58:01 2001
pciide.sys F7B52000 896 128 0 Fri Aug 17 21:51:49 2001
PCIIDEX.SYS F780A000 5504 512 13056 Wed Aug 04 06:59:40 2004
aliide.sys F7A8E000 2304 896 0 Fri Aug 17 21:51:54 2001
cmdide.sys F7A90000 4224 128 0 Fri Aug 17 21:51:51 2001
toside.sys F7A92000 2048 128 0 Fri Aug 17 21:51:52 2001
viaide.sys F7A94000 2688 128 0 Wed Aug 04 06:59:42 2004
intelide.sys F7A96000 2816 128 0 Wed Aug 04 06:59:40 2004
MountMgr.sys F759A000 1408 128 33664 Wed Aug 04 06:58:29 2004
ftdisk.sys F7342000 5888 128 102400 Fri Aug 17 21:52:41 2001
PartMgr.sys F7812000 1920 128 11136 Sat Aug 18 02:32:23 2001
VolSnap.sys F75AA000 2560 128 35200 Wed Aug 04 07:00:14 2004
cpqarray.sys F799E000 10624 0 0 Fri Aug 17 21:52:05 2001
SCSIPORT.SYS F732A000 27648 768 50816 Wed Aug 04 06:59:39 2004
atapi.sys F7312000 44928 3584 29952 Wed Aug 04 06:59:41 2004
aha154x.sys F79A2000 8192 128 0 Fri Aug 17 21:51:59 2001
sparrow.sys F781A000 15744 128 0 Fri Dec 08 17:40:58 2000
symc810.sys F79A6000 11776 1440 0 Fri Dec 08 17:40:59 2000
aic78xx.sys F75BA000 47104 6144 0 Thu May 10 21:23:40 2001
dac960nt.sys F79AA000 11136 128 0 Fri Aug 17 21:52:13 2001
ql10wnt.sys F75CA000 7680 22656 0 Fri Aug 17 21:52:14 2001
amsint.sys F79AE000 8832 0 0 Fri Aug 17 21:52:01 2001
asc.sys F7822000 20352 2560 0 Fri Aug 17 21:51:58 2001
asc3550.sys F79B2000 7296 4736 0 Fri Aug 17 21:51:56 2001
mraid35x.sys F782A000 13696 384 0 Fri Aug 17 21:52:11 2001
i2omp.sys F7832000 15104 128 0 Wed Aug 04 07:00:49 2004
ini910u.sys F79B6000 12416 128 0 Fri Aug 17 21:52:07 2001
ql1240.sys F75DA000 7680 29952 0 Fri Aug 17 21:52:14 2001
aic78u2.sys F75EA000 47488 4096 0 Thu May 10 21:23:41 2001
symc8xx.sys F783A000 24128 5248 0 Fri Dec 08 17:40:59 2000
sym_hi.sys F7842000 22720 2496 0 Tue Mar 20 05:51:22 2001
sym_u3.sys F784A000 24736 2752 0 Tue Mar 20 05:36:17 2001
ABP480N5.SYS F7852000 17792 2432 0 Fri Aug 17 21:51:59 2001
asc3350p.sys F785A000 16640 2432 0 Fri Aug 17 21:52:01 2001
cd20xrnt.sys F7A98000 5120 128 0 Fri Aug 17 21:52:04 2001
ultra.sys F75FA000 23296 128 0 Fri Aug 17 21:52:19 2001
adpu160m.sys F72F9000 91776 4864 0 Wed May 30 10:18:22 2001
dpti2o.sys F7862000 16160 1152 0 Tue Mar 20 19:07:16 2001
ql1080.sys F760A000 7552 29952 0 Fri Aug 17 21:52:18 2001
ql1280.sys F761A000 14976 31232 0 Fri Aug 17 21:52:16 2001
ql12160.sys F762A000 15104 27392 0 Fri Aug 17 21:52:18 2001
perc2.sys F786A000 20416 1568 0 Mon Apr 23 11:51:37 2001
perc2hib.sys F7A9A000 672 0 1856 Mon Apr 23 11:51:37 2001
hpn.sys F7872000 19520 1344 0 Mon Apr 23 11:51:37 2001
cbidf2k.sys F79BA000 11008 0 0 Fri Aug 17 21:52:06 2001
dac2w2k.sys F72CD000 48000 126848 0 Fri Aug 17 21:52:13 2001
disk.sys F763A000 8320 384 18048 Wed Aug 04 06:59:53 2004
CLASSPNP.SYS F764A000 25472 128 15360 Wed Aug 04 07:14:26 2004
fltMgr.sys F72AE000 31232 3200 60672 Wed Aug 04 07:01:17 2004
sr.sys F729C000 2048 1152 54784 Wed Aug 04 07:06:22 2004
PxHelp20.sys F787A000 8480 7648 0 Mon Apr 25 20:48:02 2005
KSecDD.sys F7285000 10368 6912 64000 Wed Aug 04 06:59:45 2004
Ntfs.sys F71F8000 96000 7040 412544 Wed Aug 04 07:15:06 2004
NDIS.sys F71CB000 22272 2688 131328 Wed Aug 04 07:14:27 2004
sisagp.sys F765A000 9088 256 24320 Wed Aug 04 07:07:42 2004
viaagp.sys F766A000 10368 256 24192 Wed Aug 04 07:07:42 2004
sfhlp01.sys F7A9C000 1024 192 416 Mon Dec 01 15:20:51 2003
prosync1.sys F7A9E000 3744 384 0 Sat Sep 06 13:22:06 2003
prohlp02.sys F71B9000 2976 65504 0 Thu Apr 08 11:06:06 2004
ohci1394.sys F767A000 40960 128 3712 Wed Aug 04 07:10:05 2004
1394BUS.SYS F768A000 31744 256 14208 Wed Aug 04 07:10:03 2004
Mup.sys F719E000 14592 6272 72832 Wed Aug 04 07:15:20 2004
alim1541.sys F769A000 13952 256 21248 Wed Aug 04 07:07:40 2004
amdagp.sys F76AA000 10752 256 24448 Wed Aug 04 07:07:42 2004
agp440.sys F76BA000 8960 256 25728 Wed Aug 04 07:07:40 2004
agpCPQ.sys F76CA000 15104 256 22016 Wed Aug 04 07:07:42 2004
intelppm.sys F770A000 8576 1408 11008 Wed Aug 04 06:59:19 2004
nv4_mini.sys F6D59000 1962240 992928 26848 Wed Aug 03 01:17:04 2005
VIDEOPRT.SYS F6D45000 11008 384 50048 Wed Aug 04 07:07:04 2004
HDAudBus.sys F6D20000 98304 4096 8192 Sat Jan 08 01:07:15 2005
usbuhci.sys F78EA000 16512 384 0 Wed Aug 04 07:08:34 2004
USBPORT.SYS F6CFD000 119808 1024 10752 Wed Aug 04 07:08:34 2004
usbehci.sys F78F2000 22400 768 0 Wed Aug 04 07:08:34 2004
smserial.sys F6C1F000 684992 64960 2656 Wed Sep 28 14:34:41 2005
Modem.SYS F790A000 1536 128 20608 Wed Aug 04 07:08:04 2004
Rtlnic51.sys F6C0E000 56064 3328 1664 Wed Dec 31 03:58:46 2003
nic1394.sys F771A000 52096 640 0 Wed Aug 04 06:58:28 2004
serial.sys F772A000 12160 384 30464 Wed Aug 04 07:15:51 2004
serenum.sys F7A82000 2944 128 7808 Wed Aug 04 06:59:06 2004
parport.sys F6BFA000 67072 1280 256 Wed Aug 04 06:59:04 2004
i8042prt.sys F773A000 12160 256 23040 Wed Aug 04 07:14:36 2004
mouclass.sys F7922000 6144 896 5888 Wed Aug 04 06:58:32 2004
kbdclass.sys F792A000 6912 896 6528 Wed Aug 04 06:58:32 2004
imapi.sys F774A000 11776 256 19584 Wed Aug 04 07:00:12 2004
Cdr4_xp.SYS F775A000 36864 1408 0 Wed Sep 07 21:29:43 2005
cdrom.sys F776A000 33536 128 5888 Wed Aug 04 06:59:52 2004
redbook.sys F777A000 6656 1152 36352 Wed Aug 04 06:59:34 2004
ks.sys F6B37000 31872 128 87808 Wed Aug 04 07:15:20 2004
Cdralw2k.SYS F794A000 17152 1536 0 Wed Sep 07 21:32:56 2005
vaxscsi.sys F6AED000 0 0 0
audstub.sys F7BE8000 128 0 512 Fri Aug 17 21:59:40 2001
rasl2tp.sys F778A000 44672 512 0 Wed Aug 04 07:14:21 2004
ndistapi.sys F70C2000 5248 128 0 Fri Aug 17 21:55:29 2001
ndiswan.sys F6AD6000 71552 2432 0 Wed Aug 04 07:14:30 2004
raspppoe.sys F779A000 31360 4608 0 Wed Aug 04 07:05:06 2004
raspptp.sys F77AA000 40192 896 0 Wed Aug 04 07:14:26 2004
TDI.SYS F7972000 10880 512 256 Wed Aug 04 07:07:47 2004
psched.sys F6A9D000 52480 2176 3968 Wed Aug 04 07:04:16 2004
msgpc.sys F77BA000 28416 1408 512 Wed Aug 04 07:04:11 2004
ptilink.sys F7982000 12928 256 0 Fri Aug 17 21:49:53 2001
raspti.sys F7992000 11008 640 0 Fri Aug 17 21:55:32 2001
wanatw4.sys F788A000 9248 7808 608 Tue Jul 16 16:23:14 2002
PPPoEWin.SYS F6A84000 75264 1792 3776 Thu Sep 25 14:52:45 2003
termdd.sys F77CA000 27520 768 2560 Wed Aug 04 06:58:52 2004
swenum.sys F7AA6000 384 128 640 Wed Aug 04 06:58:41 2004
update.sys F6A50000 2304 1920 197376 Wed Aug 04 06:58:32 2004
mssmbios.sys F70AE000 4480 1024 3840 Wed Aug 04 07:07:47 2004
NDProxy.SYS F77DA000 29184 2176 0 Fri Aug 17 21:55:30 2001
RtkHDAud.sys F41AD000 1642496 1187840 344064 Wed Jun 29 07:35:10 2005
portcls.sys F418B000 39680 10496 61824 Tue Mar 16 18:58:17 2004
drmk.sys F77EA000 5504 1280 47616 Wed Aug 04 07:07:54 2004
usbhub.sys F77FA000 28032 768 21120 Wed Aug 04 07:08:40 2004
USBD.SYS F7AB4000 256 0 896 Fri Aug 17 22:02:58 2001
i2omgmt.SYS F7AB6000 3968 384 0 Wed Aug 04 07:00:50 2004
Fs_Rec.SYS F7ABA000 128 128 3584 Fri Aug 17 21:49:37 2001
Null.SYS F7CB3000 0 128 384 Fri Aug 17 21:47:39 2001
Beep.SYS F7ABE000 1152 0 0 Fri Aug 17 21:47:33 2001
HIDPARSE.SYS F78FA000 11264 1408 8576 Wed Aug 04 07:08:15 2004
vga.sys F7902000 1024 128 15360 Wed Aug 04 07:07:06 2004
mnmdd.SYS F7AC4000 0 0 1792 Fri Aug 17 21:57:28 2001
RDPCDD.sys F7AC8000 0 0 1792 Fri Aug 17 21:46:56 2001
Msfs.SYS F791A000 896 128 12032 Wed Aug 04 07:00:37 2004
Npfs.SYS F793A000 1792 256 21120 Wed Aug 04 07:00:38 2004
rasacd.sys F7A7A000 3840 128 512 Fri Aug 17 21:55:39 2001
ipsec.sys F40E0000 62464 2560 1536 Wed Aug 04 07:14:27 2004
tcpip.sys F4088000 256896 42240 20096 Thu Apr 20 12:51:47 2006
ipnat.sys F403F000 77952 37120 5888 Wed Sep 29 23:28:36 2004
SYMTDI.SYS F4004000 151552 36864 12288 Mon Aug 07 23:52:32 2006
wanarp.sys F717E000 22528 896 3456 Wed Aug 04 07:04:57 2004
SYMEVENT.SYS F3F42000 81920 20480 0 Wed Apr 19 01:16:26 2006
arp1394.sys F716E000 53504 1536 0 Wed Aug 04 06:58:28 2004
SYMREDRV.SYS F715E000 16384 4096 0 Mon Aug 07 23:52:34 2006
SYMDNS.SYS F796A000 4096 4096 0 Mon Aug 07 23:52:32 2006
SYMNDIS.SYS F714E000 16384 4096 0 Mon Aug 07 23:52:33 2006
SYMFW.SYS F3F19000 90112 49152 0 Mon Aug 07 23:52:33 2006
SYMIDS.SYS F713E000 20480 4096 0 Mon Aug 07 23:52:34 2006
symidsco.sys F3EE9000 0 0 0
netbt.sys F3EC1000 109824 1664 34048 Wed Aug 04 07:14:36 2004
afd.sys F3E9F000 4096 2048 111488 Wed Aug 04 07:14:13 2004
netbios.sys F712E000 14976 768 12160 Wed Aug 04 07:03:19 2004
SPBBCDrv.sys F3E3D000 0 0 0
usbccgp.sys F415B000 14464 256 12288 Wed Aug 04 07:08:45 2004
SAVRTPEL.SYS F3E29000 0 0 0
glausb.sys F3E08000 97568 22080 0 Fri Aug 15 17:56:49 2003
rdbss.sys F3DDD000 35328 2816 111872 Fri May 05 10:47:55 2006
prodrv06.sys F710E000 2944 49504 0 Thu Apr 08 09:46:49 2004
mrxsmb.sys F3D6E000 114176 20992 276608 Fri May 05 10:41:42 2006
Fips.SYS F70FE000 22016 768 3584 Sat Aug 18 02:31:49 2001
snpstd3.sys F3CFA000 212864 172032 0 Thu Apr 14 10:23:29 2005
STREAM.SYS F76FA000 18048 128 20992 Wed Aug 04 07:07:58 2004
eeCtrl.sys F3C99000 0 0 0
usbaudio.sys F6BEA000 43904 1024 768 Wed Aug 04 07:07:52 2004
EraserUtilRebootDrv.sys F3C7D000 0 0 0
Cdfs.SYS F6BBA000 6912 640 46336 Wed Aug 04 07:14:09 2004
dump_atapi.sys F3B9D000 0 0 0
dump_WMILIB.SYS F7AD0000 0 0 0
win32k.sys BF800000 1617664 77184 0 Thu Oct 06 01:05:44 2005
Dxapi.sys F706A000 6272 384 640 Fri Aug 17 21:53:19 2001
watchdog.sys F7942000 3712 128 8576 Wed Aug 04 07:07:32 2004
dxg.sys BF9C2000 61312 896 0 Wed Aug 04 07:00:51 2004
dxgthk.sys F7B9E000 128 0 0 Fri Aug 17 21:53:12 2001
nv4_disp.dll BF9D4000 3098112 624896 0 Wed Aug 03 01:11:57 2005
ndisuio.sys BAC9C000 7168 256 768 Wed Aug 04 07:03:10 2004
mrxdav.sys B96F3000 26368 5504 129024 Wed Aug 04 07:00:49 2004
wdmaud.sys B95EE000 8832 2048 64384 Wed Aug 04 07:15:03 2004
sysaudio.sys B9958000 3072 128 47360 Wed Aug 04 07:15:54 2004
srv.sys B9487000 54144 8192 237696 Fri Apr 21 07:12:25 2006
secdrv.sys B961B000 7008 1472 0 Wed Mar 19 11:33:46 2003
symlcbrd.sys F78E2000 4096 0 0 Tue Feb 01 06:13:32 2005
SAVRT.SYS B906D000 0 0 0
NavEx15.Sys B8FA4000 0 0 0
NAVENG.Sys B8F92000 0 0 0
HTTP.sys B8C31000 94592 26624 97664 Fri Mar 17 00:33:09 2006
Fastfat.SYS B848E000 8960 768 114304 Wed Aug 04 07:14:15 2004
ATWPKT2.SYS F4183000 0 0 0
kmixer.sys B7940000 14336 35840 105216 Wed Aug 04 07:07:46 2004
ntdll.dll 7C900000 503808 20480 0 Wed Aug 04 08:56:36 2004
 
Sasha said:
I've created PSTAT2.TXT, but can't find out that specific driver that is
using address 0x85B4D060. Can you help to find it?
Click to expand...

Sorry, I thought this would work with this type of error but it
apparently doesn't.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
Thanks anyway

Ron Martell said:
Sorry, I thought this would work with this type of error but it
apparently doesn't.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
Click to expand...
 

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