"Help and Support" and "Restore Point UI" do not open.

[Mitchell]

I've had some problems, after a power failure, during a software installation
on XP Pro.

The result is that both "Help and Support" and "Restore Point UI" utilities
do not open. (The former runs with a blank scree, the latter does run at
all.) Thankfully, I created a restore point (and I presume that this backs up
the registry too) but NOW I cannot go back to restore to that restore point.

How can I get my "Help and Support" and "Restore Point UI" utilities working
again?

I did an sfc check and all seems OK.

Any help would be REALLY appreciated :-(

 

[Mark L. Ferguson]

Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt

After help is running, turn off sys restore, and restart, and then turn it
back on. This will lose all old points, but the restore will work again.
start/run, type:
sysdm.cpl
see restore tab.

 

[devil_himself]

I've had some problems, after a power failure, during a software installation
on XP Pro.

The result is that both "Help and Support" and "Restore Point UI" utilities
do not open. (The former runs with a blank scree, the latter does run at
all.) Thankfully, I created a restore point (and I presume that this backs up
the registry too) but NOW I cannot go back to restore to that restore point.

How can I get my "Help and Support" and "Restore Point UI" utilities working
again?

I did an sfc check and all seems OK.

Any help would be REALLY appreciated :-(

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

 

[Mitchell]

It seems I will have to do a "repair install".

Can someone point me to the places wher I can get information on the backup
and recovery steps to do before and after the process.

I do know how to do a repair install; I just mean the stuff you have to do
to so as not to have to re-install all one's apps and config stuff !

Thanks in Advance

 

[Bert Kinney]

Did you try running System Restore from Safe Mode?

Starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.net