hd works but no sign of it?

[Lenny]

Hi,
I am unable to boot up my Windows XP Pro computer (HP D230).
The PC has goback 3 installed and I can only get that screen telling me that
there was a problem. When I follow it's prompts the computer just reboots
and starts all over again. I can't disable the program, although there is an
option, because when I try to it just stalls and then again needs rebooting
(round and round in circles on this one)

I am unable to get into safe mode or any of the othe options.

XP repair install option when loading from the windows CD is also
unavailable.


The Bios sees the HD and If I run a HD check utility it finds the 40GB HD
and tells me there are no problems with it. It is also a NTFS formatted
drive. But if I start the PC with a startup disk like BartPE and check the
file management tool it doesn't see the HD and I am unable to run a chckdsk
because the C: drive it not available.

I have run testdisk from CGsecurity and it finds the HD and all the file
structures without any problems.

I am really stuck.

 

[John Wunderlich]

Hi,
I am unable to boot up my Windows XP Pro computer (HP D230).
The PC has goback 3 installed and I can only get that screen
telling me that there was a problem. When I follow it's prompts
the computer just reboots and starts all over again. I can't
disable the program, although there is an option, because when I
try to it just stalls and then again needs rebooting (round and
round in circles on this one)

I am unable to get into safe mode or any of the othe options.

XP repair install option when loading from the windows CD is also
unavailable.


The Bios sees the HD and If I run a HD check utility it finds the
40GB HD and tells me there are no problems with it. It is also a
NTFS formatted drive. But if I start the PC with a startup disk
like BartPE and check the file management tool it doesn't see the
HD and I am unable to run a chckdsk because the C: drive it not
available.

I have run testdisk from CGsecurity and it finds the HD and all
the file structures without any problems.

I am really stuck.

You might try booting from a Live Linux CD like Knoppix... I've found
that it's a little more forgiving than Windows when mounting volumes.
If you can access the disk from Knoppix, then backup your data via USB
or Network then reformat/reinstall Windows.

Knoppix:
<http://www.knopper.net/knoppix/index-en.html>

HTH,
John

 

[John]

Hi,
I am unable to boot up my Windows XP Pro computer (HP D230).
The PC has goback 3 installed and I can only get that screen telling me that
there was a problem. When I follow it's prompts the computer just reboots
and starts all over again. I can't disable the program, although there is an
option, because when I try to it just stalls and then again needs rebooting
(round and round in circles on this one)

I am unable to get into safe mode or any of the othe options.

XP repair install option when loading from the windows CD is also
unavailable.


The Bios sees the HD and If I run a HD check utility it finds the 40GB HD
and tells me there are no problems with it. It is also a NTFS formatted
drive. But if I start the PC with a startup disk like BartPE and check the
file management tool it doesn't see the HD and I am unable to run a chckdsk
because the C: drive it not available.

I have run testdisk from CGsecurity and it finds the HD and all the file
structures without any problems.

I am really stuck.

See here ...

http://www.horizondatasys.com/217872.ihtml

That is a real problem. Have you tried a FIXMBR command using the XP CD?
Although I seriously doubt that it will rebuild the partition table. If
you have a 3rd party utility like Partition Magic it may be able to fix
the partition table but I wouldn't bet on it.

A reinstall of XP after deleting all partitions on the drive, creating
new ones and formatting them may be you're only recourse.

Use a live CD to copy off anything you haven't backed up, assuming
anything on the drive is even accessible at this point. Messing with let
alone replacing the partition table with who knows what is a *very* bad
thing.

John

 

[John]

See here ...

http://www.horizondatasys.com/217872.ihtml

That is a real problem. Have you tried a FIXMBR command using the XP CD?
Although I seriously doubt that it will rebuild the partition table. If
you have a 3rd party utility like Partition Magic it may be able to fix
the partition table but I wouldn't bet on it.

A reinstall of XP after deleting all partitions on the drive, creating
new ones and formatting them may be you're only recourse.

Use a live CD to copy off anything you haven't backed up, assuming
anything on the drive is even accessible at this point. Messing with let
alone replacing the partition table with who knows what is a *very* bad
thing.

John

And to make it worse, read this ...

http://service1.symantec.com/SUPPORT/goback.nsf/docid/2003050713255158

 

[Lenny]

thanks,
Here is an update.
I have taken the drive out of the pc and attached it to another as a slave.
EasyRecovery Pro can see the drive and when I do a drive test it comes back
OK. The computer also loads the drive into device manager but I am still
unable to view it in 'my computer'

Is there any chance that I can get the drive back again or at least view it
(which I have managed to do once in about 20 attempts using BartPE)

 

[Lenny]

oh yeh, its not Norton Goback but the older version, Roxio goback. I have
tried all the options from the Norton site and I have also tried a fixmbr