Having trouble getting Remote Assistance working when there is a firewall running.

  • Thread starter Thread starter OM
  • Start date Start date
O

OM

I'm having big trouble giving someone remote assitance using MSN Messenger
when the other person has a firewall running.
How can I get around this?
I'm trying to use Kerio.

Thanks.


OM
 
Hi,

They need to configure their firewall to forward any incoming request on
port 3389 to their machine, or if the firewall software is installed on their
computer they need to set it to allow port 3389 in.

Hope this helps

Regards
Paul Mckenna
 
They need to configure their firewall to forward any incoming request
on
port 3389 to their machine, or if the firewall software is installed on their
computer they need to set it to allow port 3389 in.
Click to expand...
Does opening port 3389 make their PC more prone for unwanted access or
something?
 
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