Have to refresh frame on website

[Pauly]

IE 6, Outlook 2000, Windows 2000 SP4.

I have some users who are having problems on a particular
website. Basically they subscribe to this website and
receive emails which contain hyperlinks to documents on
this website. When they click on one of these links from
their email IE opens and displays the login page. Our
users login and the page starts to load. However it is
only the top frame of web page, which is pretty standard
that is displayed. The bottom frame is empty and IE
reports that it has finished loading the page when there
is no document loaded. If you right click on bottom frame
and do a refresh the document loads. I have spoken to the
website's technical support people and they insist that it
is a caching problem. However we excluded their website
from being cached. Unfortunately due to our Windows 2000
polices users cannot use the right click feature and
therefore are stuck with a blank page (apart from the top
frame). Can anyone help?

 

[Robert Aldwinckle]

we excluded their website from being cached.

If you are not the content provider how do you do that?
Proxy server? Which protocol? (HTTP 1.0 is default then)

Have you confirmed with the TIF Viewer that
none of that site is being cached? (Alt-T,O,Alt-S,V)
If your TIF view is not Details, ordered by Last Accessed
you would want to do that too: Alt-V,D Alt-V,I,Last Accessed

Even if components are being cached you can ensure that caching
doesn't play a role in the (re)rendering by pressing Ctrl-F5.
(F5 just ensures that all components are checked or if they aren't cached
then loaded. Depending on your cache-checking option some components
might not even be checked initially.)

Unfortunately due to our Windows 2000
policies users cannot use the right click feature and
therefore are stuck with a blank page (apart from the top
frame).

In this case you really don't need a Refresh; a re-rendering may suffice.
Try setting Work Offline and then press Ctrl-N to clone the window.
Reply Stay Offline as many times as required.
If the frame page is cached that will alllow it to be reloaded from the TIF.

BTW what is your cache-checking setting?
Try Every visit... for initial rendering (Alt-T,O,Alt-S,E)
and Never for a re-rendering (Alt-T,O,Alt-S,N)
That way the only requests sent for re-rendering will be
for components which aren't already loaded.


HTH

Robert Aldwinckle