Hanging issue

[Dan Calic]

Hi,
I'm running Win XP Pro, Office XP Pro, OE, & IE.

Everytime I open Outlook or OE I get an egg timer for
30 seconds.

Once either program opens, it downloads whatever is on the server and I can
send/receive mail normally.

I disabled my Norton AV, yet the hanging still occurs.

I haven't installed any new software recently.

I thought about uninstalling/reinstalling Office, yet when I tried that a
message came up saying-
"This patch package could not be opened. Verify the patch package exists and
you can access it, or contact the application vendor to verify this is a
valid Windows Installer patch package."

I guess one question is would the "hanging" issue with OE and Outlook get
resolved by uninstalling/reinstalling Office?

If not any suggestions on resolving the hanging issue would be appreciated.

- Dan

 

[Perdita X. Dream]

Hi,
I'm running Win XP Pro, Office XP Pro, OE, & IE.

Everytime I open Outlook or OE I get an egg timer for
30 seconds.

Once either program opens, it downloads whatever is on the server and
I can send/receive mail normally.

I disabled my Norton AV, yet the hanging still occurs.

I haven't installed any new software recently.

I thought about uninstalling/reinstalling Office, yet when I tried
that a message came up saying-
"This patch package could not be opened. Verify the patch package
exists and you can access it, or contact the application vendor to
verify this is a valid Windows Installer patch package."

I guess one question is would the "hanging" issue with OE and Outlook
get resolved by uninstalling/reinstalling Office?

If not any suggestions on resolving the hanging issue would be
appreciated.

- Dan

IIRC, NAV is the problem - you don't want to disable it, you need to
uninstall it. OE is nothing whatsoever to do with Office - and this issue
has nothing whatsoever to do with Windows either, so I don't know why you're
posting here.

I believe there is a patch available for NAV (depending on what version
you're running) but I won't allow any Norton application anywhere near my
computer so I can't tell you whether it fixes it or not.

 

[Dan Calic]

I uninstalled Norton, including LiveUpdate and LiveReg.
The hanging issue still remains.

I'll be reinstalling it after posting this.

- Dan

 

[Sharon F]

Hi,
I'm running Win XP Pro, Office XP Pro, OE, & IE.

Everytime I open Outlook or OE I get an egg timer for
30 seconds.

Once either program opens, it downloads whatever is on the server and I can
send/receive mail normally.

I disabled my Norton AV, yet the hanging still occurs.

I haven't installed any new software recently.

I thought about uninstalling/reinstalling Office, yet when I tried that a
message came up saying-
"This patch package could not be opened. Verify the patch package exists and
you can access it, or contact the application vendor to verify this is a
valid Windows Installer patch package."

I guess one question is would the "hanging" issue with OE and Outlook get
resolved by uninstalling/reinstalling Office?

If not any suggestions on resolving the hanging issue would be appreciated.

- Dan

Have you compacted your message stores recently?

In Outlook, use Personal Folders properties> Advanced> Compact.
In OE, use Tools> Maintenance>Clean Up Now> Compact

 

[Dan Calic]

I tried compacting in OE and Outlook. Didn't make a difference.
Any other thoughts?

- Dan

 

[Sharon F]

I tried compacting in OE and Outlook. Didn't make a difference.
Any other thoughts?

- Dan

Among other OE tidbits, Tom Koch's site for OE discusses several reasons
for a slow Outlook Express start: http://insideoe.tomsterdam.com

For Outlook info: http://www.slipstick.com/outlook/faq.htm

Also, there are Outlook Express and Outlook newsgroups available on the
same news server as the WinXP newsgroups.