Ghost 2003 hangs at graphical DOS screen

R

Robert S

I am trying to back up my system using Ghost 2003. When I run a backup task
I get to the graphical DOS screen (after rebooting) then it hangs. I can
see a mouse cursor but it doesn't move. It does not get as far as the
progress bar. If I run Ghost in DOS interactive mode it also hangs at this
point.

I am running XP with SP2 and all updates. I've got an ASUS P5GD1-VM mobo.

I hope this is the right place to ask this - there don't seem to be any
specific newsgroups that support ghost.

Here is the log:

BackupOperation 0

--
GHOST\GSCRIPT.TXT ----------------------------------------------------------

[BackupOperation]
AlreadyProcessedFile = YES
BeginTimeParam = Wed Nov 23 17:04:36 2005
CompressionParam = 1
DestFingerprintParam = 500947f1-eb9c-4261-8b97-c394ab23d632
DestPartitionOffsetParam = 63
ExecutionStateParam = ExecutionStarted
FileIdParam = 120750
PathParam = \schmidli-20051123.gho
SourceFingerprintParam = 92ad1bdb-fb30-4ea1-bbee-6372914d9b82
UseImageDescriptionParam = YES
UseLFOParam = YES
WindowsPathParam = F:\schmidli-20051123.gho

--
GHOST\ARGS.TXT -------------------------------------------------------------

-igb -z1 -imgdescfile=\ghost\imgdescp.txt -wizard
"-clone,mode=create,src=@GF92ad1bdb-fb30-4ea1-bbee-6372914d9b82,dst=@GF500947f1-eb9c-4261-8b97-c394ab23d632:63\schmidli-20051123.gho"
-ghwrap
--
AUTOEXEC.BAT ---------------------------------------------------------------

@echo off
SET PATH=C:\GHOST;C:\
SET PROMPT=To return to Windows, type ghreboot and press Enter.$_$p$g
SET TZ=GHO-10:00
if "%CONFIG%" == "WINDOWS" goto WINDOWS
\GUEST.EXE
MOUSE.COM
CD \GHOST
GHWRAP.EXE
goto EOF

:WINDOWS
\GHOST\GHREBOOT.EXE

:EOF
--
CONFIG.SYS -----------------------------------------------------------------

[MENU]
menuitem=GHOST,Run Norton Ghost Dos Operation
menuitem=WINDOWS,Return to Windows without running Norton Ghost
menudefault=GHOST,3

[GHOST]
LASTDRIVE=Z
DEVICE = \USB\ASPIOHCI.SYS /int /all
DEVICE = \USB\ASPIUHCI.SYS /int /all
DEVICE = \USB\ASPIUHCI.SYS /int /all /D1
DEVICE = \USB\ASPIUHCI.SYS /int /all /D2
DEVICE = \USB\ASPIUHCI.SYS /int /all /D3

[WINDOWS]


--
 
P

Plato

Robert said:
I am trying to back up my system using Ghost 2003. When I run a backup task
I get to the graphical DOS screen (after rebooting) then it hangs. I can
see a mouse cursor but it doesn't move. It does not get as far as the
progress bar. If I run Ghost in DOS interactive mode it also hangs at this
point.
Click to expand...

Contact the Author of the program you are trying to use for help. If the
Author of the progrm is no help, then get a refund.
 
B

bxf

Robert said:
I am trying to back up my system using Ghost 2003. When I run a backup task
I get to the graphical DOS screen (after rebooting) then it hangs. I can
see a mouse cursor but it doesn't move. It does not get as far as the
progress bar. If I run Ghost in DOS interactive mode it also hangs at this
point.

I am running XP with SP2 and all updates. I've got an ASUS P5GD1-VM mobo.

I hope this is the right place to ask this - there don't seem to be any
specific newsgroups that support ghost.

Here is the log:

BackupOperation 0

--
GHOST\GSCRIPT.TXT ----------------------------------------------------------

[BackupOperation]
AlreadyProcessedFile = YES
BeginTimeParam = Wed Nov 23 17:04:36 2005
CompressionParam = 1
DestFingerprintParam = 500947f1-eb9c-4261-8b97-c394ab23d632
DestPartitionOffsetParam = 63
ExecutionStateParam = ExecutionStarted
FileIdParam = 120750
PathParam = \schmidli-20051123.gho
SourceFingerprintParam = 92ad1bdb-fb30-4ea1-bbee-6372914d9b82
UseImageDescriptionParam = YES
UseLFOParam = YES
WindowsPathParam = F:\schmidli-20051123.gho

--
GHOST\ARGS.TXT -------------------------------------------------------------

-igb -z1 -imgdescfile=\ghost\imgdescp.txt -wizard
"-clone,mode=create,src=@GF92ad1bdb-fb30-4ea1-bbee-6372914d9b82,dst=@GF500947f1-eb9c-4261-8b97-c394ab23d632:63\schmidli-20051123.gho"
-ghwrap
--
AUTOEXEC.BAT ---------------------------------------------------------------

@echo off
SET PATH=C:\GHOST;C:\
SET PROMPT=To return to Windows, type ghreboot and press Enter.$_$p$g
SET TZ=GHO-10:00
if "%CONFIG%" == "WINDOWS" goto WINDOWS
\GUEST.EXE
MOUSE.COM
CD \GHOST
GHWRAP.EXE
goto EOF

:WINDOWS
\GHOST\GHREBOOT.EXE

:EOF
--
CONFIG.SYS -----------------------------------------------------------------

[MENU]
menuitem=GHOST,Run Norton Ghost Dos Operation
menuitem=WINDOWS,Return to Windows without running Norton Ghost
menudefault=GHOST,3

[GHOST]
LASTDRIVE=Z
DEVICE = \USB\ASPIOHCI.SYS /int /all
DEVICE = \USB\ASPIUHCI.SYS /int /all
DEVICE = \USB\ASPIUHCI.SYS /int /all /D1
DEVICE = \USB\ASPIUHCI.SYS /int /all /D2
DEVICE = \USB\ASPIUHCI.SYS /int /all /D3

[WINDOWS]


--
Click to expand...

What type of mouse are you using? If it requires any special drivers
then it may be necessary to include them in CONFIG.SYS. If your mouse
is a USB device and you didn't specify to Ghost that USB drivers are to
be included, then you may want to try that (though I suppose that the
presence of these last USB entries in the log indicate that you've
already done that).

I believe one is able to navigate around the Ghost interface using the
SCROLL and TAB keys on the keyboard, so even if you can't get your
mouse to work you should be able to continue the task using the
keyboard.

As an aside, this is the type of thing that has provoked negative
comments from me about Ghost 2003 in previous posts. If you are able to
do so, I'd give Acronis Trueimage a try, as it does not use DOS and
hence does not suffer from Ghost's DOS related problems.
 
B

Bob Harris

According to Symantec, GHOST 2003 does NOT support USB mice, and they ought
to know.

Go to the Symantec webiste, support, Ghost, 2003, and seach on "mouse".
Among other hits you sould get the following:

http://symantec.atgnow.com/consumer...+your+USB+keyboard+or+mouse.&resultType=5000#

(Sorry about the length of the link, but I just copied what Symantec
produced.)

The recommended alternative is to use the keyboard. Of course, temporarily
attaching a PS2 mouse, before booting from the floppy disk, would also work.

Finally, I agree with the reply that suggested Acronis TrueImage (version 8)
is friendlier than GHOST 2003, and also has better USB and firewire support.

Robert S said:
I am trying to back up my system using Ghost 2003. When I run a backup
task I get to the graphical DOS screen (after rebooting) then it hangs. I
can see a mouse cursor but it doesn't move. It does not get as far as the
progress bar. If I run Ghost in DOS interactive mode it also hangs at this
point.

I am running XP with SP2 and all updates. I've got an ASUS P5GD1-VM mobo.

I hope this is the right place to ask this - there don't seem to be any
specific newsgroups that support ghost.

Here is the log:

BackupOperation 0

--
GHOST\GSCRIPT.TXT ----------------------------------------------------------

[BackupOperation]
AlreadyProcessedFile = YES
BeginTimeParam = Wed Nov 23 17:04:36 2005
CompressionParam = 1
DestFingerprintParam = 500947f1-eb9c-4261-8b97-c394ab23d632
DestPartitionOffsetParam = 63
ExecutionStateParam = ExecutionStarted
FileIdParam = 120750
PathParam = \schmidli-20051123.gho
SourceFingerprintParam = 92ad1bdb-fb30-4ea1-bbee-6372914d9b82
UseImageDescriptionParam = YES
UseLFOParam = YES
WindowsPathParam = F:\schmidli-20051123.gho

--
GHOST\ARGS.TXT -------------------------------------------------------------

-igb -z1 -imgdescfile=\ghost\imgdescp.txt -wizard
"-clone,mode=create,src=@GF92ad1bdb-fb30-4ea1-bbee-6372914d9b82,dst=@GF500947f1-eb9c-4261-8b97-c394ab23d632:63\schmidli-20051123.gho"
-ghwrap
--
AUTOEXEC.BAT ---------------------------------------------------------------

@echo off
SET PATH=C:\GHOST;C:\
SET PROMPT=To return to Windows, type ghreboot and press Enter.$_$p$g
SET TZ=GHO-10:00
if "%CONFIG%" == "WINDOWS" goto WINDOWS
\GUEST.EXE
MOUSE.COM
CD \GHOST
GHWRAP.EXE
goto EOF

:WINDOWS
\GHOST\GHREBOOT.EXE

:EOF
--
CONFIG.SYS -----------------------------------------------------------------

[MENU]
menuitem=GHOST,Run Norton Ghost Dos Operation
menuitem=WINDOWS,Return to Windows without running Norton Ghost
menudefault=GHOST,3

[GHOST]
LASTDRIVE=Z
DEVICE = \USB\ASPIOHCI.SYS /int /all
DEVICE = \USB\ASPIUHCI.SYS /int /all
DEVICE = \USB\ASPIUHCI.SYS /int /all /D1
DEVICE = \USB\ASPIUHCI.SYS /int /all /D2
DEVICE = \USB\ASPIUHCI.SYS /int /all /D3

[WINDOWS]
Click to expand...
 
D

David H. Lipman

From: "Robert S" <[email protected]>

| I am trying to back up my system using Ghost 2003. When I run a backup task
| I get to the graphical DOS screen (after rebooting) then it hangs. I can
| see a mouse cursor but it doesn't move. It does not get as far as the
| progress bar. If I run Ghost in DOS interactive mode it also hangs at this
| point.
|
| I am running XP with SP2 and all updates. I've got an ASUS P5GD1-VM mobo.
|
| I hope this is the right place to ask this - there don't seem to be any
| specific newsgroups that support ghost.
|
| Here is the log: |

< snip >

Seems to me if this is just ONE computer then you are making the use of Ghost 2003 more
complicated then it needs to be !

There are no Microsoft News Groups that support Ghost because Ghost is a Symantec product,
not a Microsoft product so you need to go to the symantec.* News Group hierarchy
symantec.customerservice.general

symantec.support.network.ghost.general
 
A

Anna

Bob Harris said:
According to Symantec, GHOST 2003 does NOT support USB mice, and they
ought to know.

Go to the Symantec webiste, support, Ghost, 2003, and seach on "mouse".
Among other hits you sould get the following:

http://symantec.atgnow.com/consumer...+your+USB+keyboard+or+mouse.&resultType=5000#

(Sorry about the length of the link, but I just copied what Symantec
produced.)

The recommended alternative is to use the keyboard. Of course,
temporarily attaching a PS2 mouse, before booting from the floppy disk,
would also work.

Finally, I agree with the reply that suggested Acronis TrueImage (version
8) is friendlier than GHOST 2003, and also has better USB and firewire
support.
Click to expand...


Bob:
If you're still around, here are some step-by-step instructions for using a
Ghost 2003 bootable floppy disk to clone the contents of one HD to another
HD. The process is relatively simple & straightforward, so give it a try...

I take it from your previous posting that you already have created a Ghost
2003 bootable floppy disk, but let me go over the steps again for others who
might be interested in this as well...
1. Install the Ghost 2003 program on your computer. Make sure you're using
the latest "build" - Ghost 2003.793. If not, use Ghost's LiveUpdate feature
to automatically download the latest version.
2. Insert a blank floppy disk (it need not be formatted) and access your
Ghost program.
3. Click on Ghost Utilities.
4. Click on Norton Ghost Boot Wizard.
5. Select Standard Ghost Boot Disk. A dialog box will appear.
a. Select the USB 2.0 Support option (assuming you have that
capability).
b. Select the Assign DOS drive letters option and click Next.
6. Select the Use PC-DOS option.
7. Complete the process following the screen prompts.
8. Remove floppy and label accordingly.

That's it. Now you have a Ghost bootable floppy disk which you can use to
undertake your cloning operations. Now when you want to clone the contents
of one HD to another HD you simply insert the Ghost bootable floppy disk in
your floppy drive and boot up with both drives connected. Here's how to
perform the cloning operation...

1. After booting up with the Ghost bootable floppy, you'll get an initial
screen that displays "License agreement warning". Right-arrow (or tab) over
to the "Continue with marking drives" button and press Enter.
2. The "About Norton Ghost" screen appears. Click OK.
3. Right-arrow twice over to the "To Disk" button and press Enter.
4. The next screen will list both your drives - the Drive 1 (source disk)
and Drive 2 (destination disk). MAKE ABSOLUTELY CERTAIN Drive 1 IS INDEED
YOUR SOURCE DISK, I.E., THE DISK YOU'RE CLONING *FROM*!
Drive 1 will be highlighted. Press Enter.
5. The next screen will have Drive 2 (destination disk) highlighted. AGAIN,
ENSURE THAT Drive 2 IS YOUR DESTINATION DISK, I.E., THE DISK YOU'RE CLONING
*TO*! Press Enter.
6. The next screen is the "Destination Drive Details" window, and reflects
your ultimate destination disk, i.e., your current Drive 2. Press your Tab
key to highlight the OK button and press Enter.
7. The "Proceed with disk clone?" dialog box will open. Left-arrow over to
the Yes button and press Enter.
8. The cloning process will begin. The data transfer speed will vary
depending upon the speed of your processor and the HDs involved. On a medium
to high-powered system you should get transfer speeds ranging from 800
MB/min to 1.5 GB/min.should you be cloning internal drives. It will be
considerably slower if you're cloning to a USB external HD.
9. After you get the "Clone Completed Successfully" message, left-arrow over
to the Continue button and press Enter.
10. Down-arrow to Quit and press Enter.
11. Click Yes at the "Are you sure you want to quit?" message.
12. Remove the Ghost floppy and shut down the computer.
13. Disconnect your source disk and boot up with the cloned drive.
Presumably it should boot up without a problem and in about 40 to 50 seconds
after arriving at
your Desktop, XP's "System Settings Change" window will (usually) appear,
informing you that new hardware has been found and asks "Do you want to
restart your computer now?" Click Yes.
14. BTW, the reboot of the newly-cloned drive usually takes a longer time
than usual, so be patient. On rare occasions it will fail to reboot - the
system will hang before reaching the Windows XP Welcome screen. It's a rare
occurrence, but you may experience it from time-to-time. If that does occur,
simply use the Ctrl-Alt-Delete keys to reboot.

Assuming you've cloned the contents of your working drive to your second
internal drive, that second drive will be bootable (after disconnecting your
primary one, of course) as indicated above. You also have the option of
cloning your working drive to a USB external hard drive. In that case the
USB EHD is *not* bootable, but you could clone the contents back to your
internal drive for restoration purposes should the need arise.

Just one other point I want to emphasize. After the cloning operation and
the shutdown of your machine, disconnect your source drive and boot ONLY to
the newly-cloned drive (as indicated in step 13. above). DO NOT BOOT
IMMEDIATELY FOLLOWING THE CLONING OPERATION WITH BOTH DRIVES CONNECTED.

Let us know how you make out.
Anna

P.S.
The Acronis True Image program that Bob recommends is also a good basic
disk-to-disk cloning program. But since you apparently already have Ghost
2003, give it another shot.
 
D

David H. Lipman

From: "st.daniel" <[email protected]>

| Ghost 2003 is for WIN'98. Use Ghost 9.0 for XP.
|
| "Robert S" wrote:
|
Funny, I'm using Ghost 2003 on this Win2K PC and on mt WinME PC.

Ghost 2003 does work on WinXP !!

I will admit that WinXP SP2 introduced a bug into Ghost Explorer 2003.793.
 
B

bxf

David said:
From: "st.daniel" <[email protected]>

| Ghost 2003 is for WIN'98. Use Ghost 9.0 for XP.
|
| "Robert S" wrote:
|

Funny, I'm using Ghost 2003 on this Win2K PC and on mt WinME PC.

Ghost 2003 does work on WinXP !!
Click to expand...

My experience does not agree with this. All the problems I've had with
Ghost 2003 (ignoring the relatively unfriendly interface) were related
to the use of USB devices.
I will admit that WinXP SP2 introduced a bug into Ghost Explorer 2003.793.
Click to expand...

I don't know if this is related, but I've seen Ghost 2003 fail, and I
believe (but I hadn't confirmed) that it was due to the SATA drive.
This failure occurred during the RESTORE process and made the system
unbootable.
 
L

Leythos

From: "st.daniel" <[email protected]>

| Ghost 2003 is for WIN'98. Use Ghost 9.0 for XP.
|
| "Robert S" wrote:
|

Funny, I'm using Ghost 2003 on this Win2K PC and on mt WinME PC.

Ghost 2003 does work on WinXP !!

I will admit that WinXP SP2 introduced a bug into Ghost Explorer 2003.793.
Click to expand...

I use GHOST 2003 on Win 98, 2000 Prof, 2000 Server Std, XP Home (SP1,2)
and XP Prof (SP1 and SP2) systems without any issues at all.

I also only use Ghost in the BOOTDISK method, so maybe that's why I
never had any problems with it.
 
D

David H. Lipman

|
| I use GHOST 2003 on Win 98, 2000 Prof, 2000 Server Std, XP Home (SP1,2)
| and XP Prof (SP1 and SP2) systems without any issues at all.
|
| I also only use Ghost in the BOOTDISK method, so maybe that's why I
| never had any problems with it.
|

Try this under WinXP SP2. Create a Ghost image of a hard disk. Now use Ghost Explorer on
the image. Select multiple folders to be extracted. Ghost Explorer crashes.

This doesn't happen under WinXP SP1 nor any other OS (I haven't tried it on Win2003 Server).

The solution I used was to replace Ghost Explorer v2003.793 with Ghost Explorer v7.0.0.245
(comes from Enterprise Ghost v7).
 
D

David H. Lipman

From: "bxf" <[email protected]>


|
| My experience does not agree with this. All the problems I've had with
| Ghost 2003 (ignoring the relatively unfriendly interface) were related
| to the use of USB devices.
||
| I don't know if this is related, but I've seen Ghost 2003 fail, and I
| believe (but I hadn't confirmed) that it was due to the SATA drive.
| This failure occurred during the RESTORE process and made the system
| unbootable.

If you are running Ghost 2003 under WinXP then it is using the WinXP OS device drivers for
USB.
If you are using the a Ghost Boot Disk then it is using DOS USB device drivers and it isn't
a WinXP problem.

As for SATA drives, that weren't very common in '02/'03 as they are Today. Therefore ther
were compatibilty problems. However most were overcome (including DOS USB drivers) via
build 2003.793.
 
L

Leythos

|
| I use GHOST 2003 on Win 98, 2000 Prof, 2000 Server Std, XP Home (SP1,2)
| and XP Prof (SP1 and SP2) systems without any issues at all.
|
| I also only use Ghost in the BOOTDISK method, so maybe that's why I
| never had any problems with it.
|

Try this under WinXP SP2. Create a Ghost image of a hard disk. Now use Ghost Explorer on
the image. Select multiple folders to be extracted. Ghost Explorer crashes.

This doesn't happen under WinXP SP1 nor any other OS (I haven't tried it on Win2003 Server).

The solution I used was to replace Ghost Explorer v2003.793 with Ghost Explorer v7.0.0.245
(comes from Enterprise Ghost v7).
Click to expand...

I never use Ghost Explorer, while I have it installed, the full 2003
version, I only use the BOOT DISK with network/CD/USB support options to
ghost to/from my image server.
 
D

David H. Lipman

From: "Leythos" <[email protected]>


|
| I never use Ghost Explorer, while I have it installed, the full 2003
| version, I only use the BOOT DISK with network/CD/USB support options to
| ghost to/from my image server.
|

I have. Lets say that a client or friend gives me their PC to fix. I often make a Ghost
backup of the PC as-is. Then I will service their PC.

If it determined that the OS needs to be re-installed from scratch, I will do so. Then I
will use Ghost Explorer to extract personal data and application data from the the Ghost
image to the rebuilt PC. This is where I first ran into this bug.
 
B

bxf

David said:
From: "bxf" <[email protected]>


|
| My experience does not agree with this. All the problems I've had with
| Ghost 2003 (ignoring the relatively unfriendly interface) were related
| to the use of USB devices.
|
|
| I don't know if this is related, but I've seen Ghost 2003 fail, and I
| believe (but I hadn't confirmed) that it was due to the SATA drive.
| This failure occurred during the RESTORE process and made the system
| unbootable.

If you are running Ghost 2003 under WinXP then it is using the WinXP OS device drivers for
USB.
If you are using the a Ghost Boot Disk then it is using DOS USB device drivers and it isn't
a WinXP problem.
Click to expand...

Actually I was using a set of USB2 drivers that I had been using
successfuly on my own machine (the failure occurred on another). These
are Panasonic drivers, and were found to work properly (for me) after a
lot of searching and testing.
As for SATA drives, that weren't very common in '02/'03 as they are Today. Therefore ther
were compatibilty problems. However most were overcome (including DOS USB drivers) via
build 2003.793.
Click to expand...

I mentioned the SATA drive because I saw some mention of a Ghost bug
with same. Having switched my backup procedure to Trueimage, I didn't
pursue the matter.
 
G

Guest

You are correct, Ghost 2003 CAN run on XP, if RAM is 128 MB or more.
[It comes free with Ghost 9.0, for running with '98, ME, or NT4.0.]
Thought Symantec recommended 9.0 for XP, though.
 
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