Freeze upon startup; corrupt Normal.dot file

[Guest]

I have read the MVPS page about Word starting up slow and things, but it
didn't quite help. When I renamed the Normal.dot file to Normal.old, Word
started up licket-split. However, when I closed it and tried again, it was
back to its old behavior, with a new Normal.dot file. Why is Word broken?
Even after a reinstall?!

 

[Dian Chapman, MVP, MOS]

Sounds like you have an addin that is getting in the way. Or maybe too
many TEMP files?

Check out these two articles and see if this helps.

Add-ins...One of Word's Most Common Problems
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=282

Maintaining Your Computer
http://www.mousetrax.com/maintain.html

Hope this helps. Good luck!

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: www.mousetrax.com/books.html
Optimize your business docs: www.mousetrax.com/consulting
Learn VBA the easy way: www.mousetrax.com/techcourses.html

 

[Graham Mayor]

Re-installing rarely does anything useful. It is the associated files and
applications that are the problem.
I don't know which web pages you referred to, but the ones that you want are
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm and
http://www.gmayor.com/what_to_do_when_word_crashes.htm
Also if running Norton AV, uncheck its Office plug-in.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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