Free email support should be provided. Outrage to have to pay.

[Guest]

A simple question, especially when a product malfunctions and when the
"knowledge base" doesn't provide the answer, should not be charged. $35 is
absolutely outrageous. Many other software products do not charge for
technical support, though they may not have a toll free number. I would be
happy to pay the long distance rate, but think your products should come with
free technical support. Frustrated, you bet.
I can find no information on how to have the "Print View" actually be that -
that is show the margins and not begin at the top of the page. It is annoying
and it just happened. It had been doing that up until today.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...c71b81&dg=microsoft.public.word.docmanagement

 

[Daiya Mitchell]

MS funds the servers for these newsgroups to answer such questions, and
developed a web interface for them.

For your problem, see here:

http://sbarnhill.mvps.org/WordFAQs/WhiteSpace.htm

 

[Suzanne S. Barnhill]

This *is* your free support. See
http://sbarnhill.mvps.org/WordFAQs/WhiteSpace.htm. And note that the only
truly WYSIWYG view is Print Preview.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

A simple question, especially when a product malfunctions and when the
"knowledge base" doesn't provide the answer, should not be charged. $35 is
absolutely outrageous. Many other software products do not charge for
technical support, though they may not have a toll free number. I would be
happy to pay the long distance rate, but think your products should come with
free technical support. Frustrated, you bet.
I can find no information on how to have the "Print View" actually be that -
that is show the margins and not begin at the top of the page. It is annoying
and it just happened. It had been doing that up until today.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...c71b81&dg=microsoft.public.word.docmanagement