Forwarded emails in sent mail folder

[Sue]

When I forward an inbox email it doesn't show up in my sent mail folder. I
know they go out because I get responses back. What am I missing? Regular
sent emails are no problem.

 

[F.H. Muffman]

When I forward an inbox email it doesn't show up in my sent mail

folder. I know they go out because I get responses back. What am I
missing? Regular sent emails are no problem.

Tools - Options - E-mail Options - Advanced E-Mail Options, make sure Save
Forwarded Messages is checked.

 

[Sue]

I double-checked that the forwarded mail box was checked and it is.

 

[F.H. Muffman]

When I forward an inbox email it doesn't show up in my sent mail

I double-checked that the forwarded mail box was checked and it is.

Well, when Outlook is doing something that it shouldn't be doing, I would
try two things. First, try safe mode. Exit out of Outlook, go to Start
- Run and run outlook /safe. If that fixes it, then you need to figure out
which of the plug ins are causing a problem.

If it still fails, I'd try creating a new profile, seeing if that resolves
the problem.

Oh, before all that, what type of account is this? POP? Hotmail? Exchange?

 

[Sue]

I'm using Pop. I did take your advice and open Outlook in safe mode. It
worked. Problem is that I have no idea how to research to find out which
plug in is causing the problem. Can I just leave outlook open in safe mode?
What do I lose?

 

[F.H. Muffman]

When I forward an inbox email it doesn't show up in my sent mail

I'm using Pop. I did take your advice and open Outlook in safe mode.
It worked. Problem is that I have no idea how to research to find out
which plug in is causing the problem. Can I just leave outlook open
in safe mode? What do I lose?

You lose the add-ins, I'm not sure what else. I forget what version of Outlook
you're running, but, generally...

OL2k7 - http://office.microsoft.com/en-us/outlook/HA100341271033.aspx
OL2k3 - Tools/Options - Other - Advanced Options - Add-in Manager

Start disabling, one by one, until you find one that suddenly lets it work.

 

[Sue]

Okay, I'll give it a try.