Formatting toolbar won't stay active

[David]

I have Windows XP with Office XP, Outlook 2002. When I
reply or forward an e-mail, I select view, toolbars,
advanced and use the formatting buttons in the e-mail.
However, when I reply or forward the next e-mail, the
toolbar has disappeared. Any ideas on what might cause
this or how can I get the tool bar to stay active when I
reply or forward e-mails?

 

[Vanguard]

I have Windows XP with Office XP, Outlook 2002. When I
reply or forward an e-mail, I select view, toolbars,
advanced and use the formatting buttons in the e-mail.
However, when I reply or forward the next e-mail, the
toolbar has disappeared. Any ideas on what might cause
this or how can I get the tool bar to stay active when I
reply or forward e-mails?

When you open the toolbar, is it a "floating" toolbar? If so, open it
and drag it to the toolbar area to anchor it there so it will reappear
the next time. If it still disappears then I would suspect the toolbars
are selected based on the email.dot template that is used in Word to
create an e-mail when Word is called by Outlook. Open the email.dot
template, edit it to include the toolbar, close Word, and then write a
new e-mail in Outlook using Word to see if the toolbar is still there.
I only use a couple templates in Word (and I do not use Word as my
e-mail editor) so I'm just guessing that editing the email.dot template
will make the toolbar sticky between sessions.