Form Mail Not Working

G

Guest

I have a simple page that I used FrontPage 2002 to create. It has a form which on "Submit" logs the info locally and sends an e-mail. The email portion is not working. I have been round and round with my hosting company and have uninstalled and reinstalled FP server Extensions a couple of times to no avail. This has functioned correctly for a couple of years but doesn't now and they claim it is a FrontPage issue on My PC... So I upgraded to SP3, still the same

The message I get is "Cannot run the FrontPage Server Extensions on this page: "http://www.rob-lori.com/More_Info.htm

From what I have researched, the source on the page appears correct. Snipit below

""<form method="POST" name="form1" action="_vti_bin/shtml.exe/More_Info.htm" webbot-action="--WEBBOT-SELF--" ><!--webbot bot="SaveResults" u-file="_private/form_results.csv" s-format="TEXT/CSV" s-label-fields="TRUE" b-reverse-chronology="FALSE" s-email-format="TEXT/PRE" s-email-address="(e-mail address removed)" b-email-label-fields="TRUE" b-email-subject-from-field="FALSE" s-email-subject="Info Request from Lori-Homes.com" s-date-format="%A %B %d, %Y" s-time-format="%I:%M %p %Z" s-builtin-fields="REMOTE_NAME REMOTE_USER HTTP_USER_AGENT Date Time" startspan --><strong>[FrontPage Save Results Component]</strong><!--webbot bot="SaveResults" endspan i-checksum="6561" -->"

My Hosting Company (godaddy) claims the ACTION should be action="_vti_bin/shtml.exe/" NOT action="_vti_bin/shtml.exe/More_Info.htm". However every example I check shows the above sample is correct

I develop this on a HD and the code (on my HD) before published and before FP Extensions does it's magic is

"""<FORM onsubmit="location.href='_derived/nortbots.htm';return false;" name="form1" action=--WEBBOT-SELF-- method=POST webbot-onSubmit><!--webbot bot="SaveResults" u-file="_private/inforeq.txt" s-format="TEXT/TSV" s-label-fields="TRUE" b-reverse-chronology="FALSE" s-email-format="HTML/UL" s-email-address="(e-mail address removed)" b-email-label-fields="TRUE" b-email-subject-from-field="FALSE" s-email-subject="Info Request From Rob-Lori" s-date-format="%d %b %Y" s-time-format="%H:%M:%S" s-builtin-fields="REMOTE_NAME REMOTE_USER HTTP_USER_AGENT Date Time" startspan -->)""

I Logged in directly to my website with FrontPage and modified the page and created a new page using the wizard with the exact same results. If I don't use mail and only use the "Save to a File" all works fine. While logged into my site when I check the "Properties" for the page, the message under the error tab is: (1) Saving Form Results to E-Mail will not work unless either the "SMTPHost" or "SendmailCommand" server configuration parameters are set

And they still say their FP Extensions are set correctly. Any assistance would be greatly appreciated as I am at a dead-end with my hosting company

Thanks
Ro
 
T

Thomas A. Rowe

Open your site directly on the remote server in FP, then File Menu | New | Page and select the
Feedback form, then add your email address under form properties, and then test. If doesn't work
then is a problem with your host.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================


Rob C said:
I have a simple page that I used FrontPage 2002 to create. It has a form which on "Submit" logs
Click to expand...
the info locally and sends an e-mail. The email portion is not working. I have been round and
round with my hosting company and have uninstalled and reinstalled FP server Extensions a couple of
times to no avail. This has functioned correctly for a couple of years but doesn't now and they
claim it is a FrontPage issue on My PC... So I upgraded to SP3, still the same.
The message I get is "Cannot run the FrontPage Server Extensions on this page: "http://www.rob-lori.com/More_Info.htm"

From what I have researched, the source on the page appears correct. Snipit below:

""<form method="POST" name="form1" action="_vti_bin/shtml.exe/More_Info.htm"
Click to expand...
webbot-action="--WEBBOT-SELF--" ><!--webbot bot="SaveResults" u-file="_private/form_results.csv"
s-format="TEXT/CSV" s-label-fields="TRUE" b-reverse-chronology="FALSE" s-email-format="TEXT/PRE"
s-email-address="(e-mail address removed)" b-email-label-fields="TRUE"
b-email-subject-from-field="FALSE" s-email-subject="Info Request from Lori-Homes.com"
s-date-format="%A %B %d, %Y" s-time-format="%I:%M %p %Z" s-builtin-fields="REMOTE_NAME REMOTE_USER
HTTP_USER_AGENT Date Time" startspan --> said:
My Hosting Company (godaddy) claims the ACTION should be action="_vti_bin/shtml.exe/" NOT
Click to expand...
action="_vti_bin/shtml.exe/More_Info.htm". However every example I check shows the above sample is
correct.
I develop this on a HD and the code (on my HD) before published and before FP Extensions does it's magic is:

"""<FORM onsubmit="location.href='_derived/nortbots.htm';return false;" name="form1"
Click to expand...
action=--WEBBOT-SELF-- method=POST webbot-onSubmit><!--webbot bot="SaveResults"
u-file="_private/inforeq.txt" s-format="TEXT/TSV" s-label-fields="TRUE" b-reverse-chronology="FALSE"
s-email-format="HTML/UL" s-email-address="(e-mail address removed)" b-email-label-fields="TRUE"
b-email-subject-from-field="FALSE" s-email-subject="Info Request From Rob-Lori" s-date-format="%d %b
%Y" s-time-format="%H:%M:%S" s-builtin-fields="REMOTE_NAME REMOTE_USER HTTP_USER_AGENT Date Time"
startspan -->)"""
I Logged in directly to my website with FrontPage and modified the page and created a new page
Click to expand...
using the wizard with the exact same results. If I don't use mail and only use the "Save to a File"
all works fine. While logged into my site when I check the "Properties" for the page, the message
under the error tab is: (1) Saving Form Results to E-Mail will not work unless either the
"SMTPHost" or "SendmailCommand" server configuration parameters are set.
And they still say their FP Extensions are set correctly. Any assistance would be greatly
Click to expand...
appreciated as I am at a dead-end with my hosting company.
 
T

Tom Pepper Willett

1) Has your host configured the forms to email transport in the FP server
extensions for your account?

2) Is the email address they input local to your domain? In other words, if
your domain is www.mydomain.com, the email address must reflect the same,
such as (e-mail address removed)

--
=====================================================
Tom Pepper Willett [Microsoft MVP - FrontPage]
----------------------------------------------------------------------------
-------------------
Microsoft FrontPage:
http://www.microsoft.com/office/frontpage/prodinfo/default.mspx
http://msdn.microsoft.com/office/understanding/frontpage/

=====================================================
| I have a simple page that I used FrontPage 2002 to create. It has a form
which on "Submit" logs the info locally and sends an e-mail. The email
portion is not working. I have been round and round with my hosting company
and have uninstalled and reinstalled FP server Extensions a couple of times
to no avail. This has functioned correctly for a couple of years but
doesn't now and they claim it is a FrontPage issue on My PC... So I
upgraded to SP3, still the same.
|
| The message I get is "Cannot run the FrontPage Server Extensions on this
page: "http://www.rob-lori.com/More_Info.htm"
|
| From what I have researched, the source on the page appears correct.
Snipit below:
|
| ""<form method="POST" name="form1"
action="_vti_bin/shtml.exe/More_Info.htm" webbot-action="--WEBBOT-SELF--"
<!--webbot bot="SaveResults" u-file="_private/form_results.csv"
Click to expand...
s-format="TEXT/CSV" s-label-fields="TRUE" b-reverse-chronology="FALSE"
s-email-format="TEXT/PRE" s-email-address="(e-mail address removed)"
b-email-label-fields="TRUE" b-email-subject-from-field="FALSE"
s-email-subject="Info Request from Lori-Homes.com" s-date-format="%A %B %d,
%Y" s-time-format="%I:%M %p %Z" s-builtin-fields="REMOTE_NAME REMOTE_USER
HTTP_USER_AGENT Date Time" startspan --><strong>[FrontPage Save Results
Component]</strong><!--webbot bot="SaveResults" endspan
i-checksum="6561" -->""
|
| My Hosting Company (godaddy) claims the ACTION should be
action="_vti_bin/shtml.exe/" NOT action="_vti_bin/shtml.exe/More_Info.htm".
However every example I check shows the above sample is correct.
|
| I develop this on a HD and the code (on my HD) before published and before
FP Extensions does it's magic is:
|
| """<FORM onsubmit="location.href='_derived/nortbots.htm';return false;"
name="form1" action=--WEBBOT-SELF-- method=POST webbot-onSubmit><!--webbot
bot="SaveResults" u-file="_private/inforeq.txt" s-format="TEXT/TSV"
s-label-fields="TRUE" b-reverse-chronology="FALSE" s-email-format="HTML/UL"
s-email-address="(e-mail address removed)" b-email-label-fields="TRUE"
b-email-subject-from-field="FALSE" s-email-subject="Info Request From
Rob-Lori" s-date-format="%d %b %Y" s-time-format="%H:%M:%S"
s-builtin-fields="REMOTE_NAME REMOTE_USER HTTP_USER_AGENT Date Time"
startspan -->)"""
|
| I Logged in directly to my website with FrontPage and modified the page
and created a new page using the wizard with the exact same results. If I
don't use mail and only use the "Save to a File" all works fine. While
logged into my site when I check the "Properties" for the page, the message
under the error tab is: (1) Saving Form Results to E-Mail will not work
unless either the "SMTPHost" or "SendmailCommand" server configuration
parameters are set.
|
| And they still say their FP Extensions are set correctly. Any assistance
would be greatly appreciated as I am at a dead-end with my hosting company.
|
| Thanks,
| Rob
|
 
R

Rob

1) Has your host configured the forms to email transport in the FP
server extensions for your account?

2) Is the email address they input local to your domain? In other
words, if your domain is www.mydomain.com, the email address must
reflect the same, such as (e-mail address removed)
Click to expand...

Thanks for the quick reply...

1.My hosting company claims the mail is truned on in the FP Extensions,
that's what I have been trying to convince them they are wrong.

2. I tried the email address to match my domain. For 2 years it has
been a differnet domain and all worked fine. But I tried to no avail.

3. I tried as previously suggested to create the Feedback form while
logged into my website and I tried that with an email local to my domain
and without and same thing. Cannot run the FrontPage Server Extensions
on this page: "http://www.rob-lori.com/Feedback.htm"

I also get the following message smack in the middle of the page:
[FrontPage Save Results Component]
This tells me mail is not set up correctly. I have tried everthing I
can find on the web, i.e., Recalculate Hyperlinks, Varoius repairs under
Server/Admin - Recalculate web, Check ServerHealth, Repair, etc...

I just need some ammo to go back to customer service at GoDaddy.com
since they ran me in a full circle and they were back to uninstall and
reinstall FP Extensions and that FP is not their product.

Thanks,
Rob
 
T

Thomas A. Rowe

On your feedback form on the live site, remove the email address, test the form and see if it writes
to _private/feedback.txt. If it does then the form is working correctly and your host doesn't have
the extensions configured to process email for your account.

Put the email address back then send your host a link to the feedback form, if they still are not
willing to fix the problem, your only choice is to move the site to another FP web host that knows
how to configured the extensions.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================


Rob said:
1) Has your host configured the forms to email transport in the FP
server extensions for your account?

2) Is the email address they input local to your domain? In other
words, if your domain is www.mydomain.com, the email address must
reflect the same, such as (e-mail address removed)
Click to expand...

Thanks for the quick reply...

1.My hosting company claims the mail is truned on in the FP Extensions,
that's what I have been trying to convince them they are wrong.

2. I tried the email address to match my domain. For 2 years it has
been a differnet domain and all worked fine. But I tried to no avail.

3. I tried as previously suggested to create the Feedback form while
logged into my website and I tried that with an email local to my domain
and without and same thing. Cannot run the FrontPage Server Extensions
on this page: "http://www.rob-lori.com/Feedback.htm"

I also get the following message smack in the middle of the page:
[FrontPage Save Results Component]
This tells me mail is not set up correctly. I have tried everthing I
can find on the web, i.e., Recalculate Hyperlinks, Varoius repairs under
Server/Admin - Recalculate web, Check ServerHealth, Repair, etc...

I just need some ammo to go back to customer service at GoDaddy.com
since they ran me in a full circle and they were back to uninstall and
reinstall FP Extensions and that FP is not their product.

Thanks,
Rob
Click to expand...
 
R

Rob C

On your feedback form on the live site, remove the email address, test
the form and see if it writes to _private/feedback.txt. If it does
then the form is working correctly and your host doesn't have the
extensions configured to process email for your account.

Put the email address back then send your host a link to the feedback
form, if they still are not willing to fix the problem, your only
choice is to move the site to another FP web host that knows how to
configured the extensions.
Click to expand...

I made 2 forms, rob-lori.com/Feedback.htm and Feedback2.htm and if no
email address is set as in Feedback2, all works fine. I get a
confirmation page and my text file gets updated.

I just sent my 4th email to my webhost, we'll see what they say.

Thanks for all the suggestions and support,

Rob
 
K

kleo

hi, i think it's your webhost. i use fp2000. i had trouble
with my form at first too. i called my host and it was
fixed !!! setup problem. i use www.cybersharks.net kleo
-----Original Message-----
On your feedback form on the live site, remove the email
Click to expand...
address, test the form and see if it writes
to _private/feedback.txt. If it does then the form is
Click to expand...
working correctly and your host doesn't have
the extensions configured to process email for your account.

Put the email address back then send your host a link to
Click to expand...
the feedback form, if they still are not
willing to fix the problem, your only choice is to move
Click to expand...
the site to another FP web host that knows
how to configured the extensions.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
To assist you in getting the best answers for FrontPage support see:
http://www.net-sites.com/sitebuilder/newsgroups.asp

1) Has your host configured the forms to email transport in the FP
server extensions for your account?

2) Is the email address they input local to your domain? In other
words, if your domain is www.mydomain.com, the email address must
reflect the same, such as (e-mail address removed)
Click to expand...

Thanks for the quick reply...

1.My hosting company claims the mail is truned on in the FP Extensions,
that's what I have been trying to convince them they are wrong.

2. I tried the email address to match my domain. For 2 years it has
been a differnet domain and all worked fine. But I tried to no avail.

3. I tried as previously suggested to create the Feedback form while
logged into my website and I tried that with an email local to my domain
and without and same thing. Cannot run the FrontPage Server Extensions
on this page: "http://www.rob-lori.com/Feedback.htm"

I also get the following message smack in the middle of the page:
[FrontPage Save Results Component]
This tells me mail is not set up correctly. I have tried everthing I
can find on the web, i.e., Recalculate Hyperlinks, Varoius repairs under
Server/Admin - Recalculate web, Check ServerHealth, Repair, etc...

I just need some ammo to go back to customer service at GoDaddy.com
since they ran me in a full circle and they were back to uninstall and
reinstall FP Extensions and that FP is not their product.

Thanks,
Rob
Click to expand...


.
Click to expand...
 

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