Folders in PST file duplicated

[GregD]

I reinstalled XP PRO yesterday. Prior to that, I copied the PST files to my
backup drive. After installing Office, I have been trying to get the PST
file to be properly recognized again.

Presently, the folder "Personal Folders" and all folders below that, appear
4 times. I tried creating a new PST so that I could attempt importing, but
I get an error "The operation failed. An object could not be found."

This article http://support.microsoft.com/default.aspx?scid=kb;en-us;292022
proposes that the registry key be edited, but the key specified does not
exist, and I cannot locate any reference to something close or similar.

Suggestions?

 

[Brian Tillman]

I reinstalled XP PRO yesterday.

But what verion of Outlook? The version of Windows is less important.

Prior to that, I copied the PST
files to my backup drive. After installing Office, I have been
trying to get the PST file to be properly recognized again.

The simplest solution to your problem is to create a new mail profile with
Control Panel's Mail applet. You caused your problem by overwriting an
existing PST with the same name.

 

[GregD]

Outlook 2003

I did use the mail applet to create the new PST, and want to inport my old
messages to that, but the error is preventing me from doing that.

Greg

 

[Brian Tillman]

I did use the mail applet to create the new PST, and want to inport
my old messages to that, but the error is preventing me from doing
that.

Don't use a new PST. Use the old one. Alternatively, create a new one and
open the old one with File>Open>Outlook Data File. Then drag-and-drop items
from the old one to the new one, skipping the duplicates. Never import a
PST if you can avoid it. SOme item information gets lost that way.