Firewall blocking Norton live update

[Dan]

This is not a win2k problem per se, but I couldn't think of a better
place to ask; as far as I could tell, there are no Norton specific ng's,
& I could not find any forums on the Symantec site. I run Norton Anti
Virus/Internet Security 2002, up to date subscription until next year.
For some reason, out of the blue Live Update will only run if I disable
the firewall (also Norton). Looking in the personal
firewall/application access settings, all needed .exe's seem to be set
to "permit all". Any ideas what I might do to reset this? If not,
where might be a more appropriate place to post this question?

TIA

Dan

 

[Dan]

I should say I am running win2k on the machine in question.

Dan

 

[Steven L Umbach]

You need to reconfigure the firewall. What may have happened is that a new
version of a file/executable is being used and the firewall is protecting
you by believing that the new file is malicious. Software firewalls often
make an application rule and then make a md5 hash of the application to
check each time the application is run. If the hashes do not match it is
refused. I am not familiar with Norton Firewall but there should be some way
to modify/update the application rule to allow the "new" version of the
file. -- Steve
'

 

[Dan]

Steven-Thanks for the reply. The firewall is configured to ask anytime
a new executable attempts to connect to the Internet; I would have
expected it to do this in the event some new program was attempting to
do so, but no such permission has been sought. At this point I'm
thinking simple disabling the firewall when updating may be the easiest
solution.

Dan

 

[Steven L Umbach]

I was just thinking that possibly the executable used for Windows Update has
been changed on your computer, possibility during an update. You might try
deleting the application rule that allows Windows Update and then see if the
firewall will prompt you the next time you use it at which time you could
select it to be allowed. I had something similar happen to me once after an
update to Internet Explorer. --- Steve