"Find" contact in Outlook 2003 not working

[KathrynR]

It works fine in my own Contacts file, but I'm AdminAsst here and share 5
other people's Contacts to add and delete Contacts.... all but one shared
Contacts works fine.... whenever I enter a name to "Look for" it always comes
up as "No items found" when I can actually see the name I just searched for
and know it's there!

Just this one person's contacts I'm having trouble with, but I can still add
or delete information in their contacts... so it's not like I don't have
permission. This person happens to be my BOSS and she recently got a
Blackberry or something like it so she could download all her Outlook
Contacts into it, and that may be the problem, but I don't know what to do
about it.

 

[Judy Gleeson \(MVP Outlook\)]

You need to enable that Contacts Folder as an Outlook Address book.

Right click the Contacts folder, Properties, Adress Book, tick the box to
show as an Outlook address book.

(bear with me if the wordings are slightly off - I do not use 2003 any more)


Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..

 

[KathrynR]

after right-clicking contacts folder/properties..... Address Book is not on
any of the three tabs that appear. I checked other workers properties to see
if they're the same as the one I'm having trouble with, and they're exactly
the same.... with no "Address Book" to tick off.

 

[Brian Tillman]

after right-clicking contacts folder/properties..... Address Book is
not on any of the three tabs that appear. I checked other workers
properties to see if they're the same as the one I'm having trouble
with, and they're exactly the same.... with no "Address Book" to tick
off.

In which window or pane are you performing the right-click?

 

[KathrynR]

Like I said below.... right-click on properties - and there's no "Address
Book" to select, as Judy Gleason directed.

 

[Brian Tillman]

Like I said below.... right-click on properties

You can't "right-click on Properties". You must right-cliick on a Contacts
folder and then left click "Properties" fro the context menu that appears.

 

[KathrynR]

When I open the Properties tab on the Person's Contacts folder, Address Book
is nowhere on any tab in the Properties. Can't figure out what to do to fix
this problem of not being able to search her contacts.

 

[Russ Valentine [MVP-Outlook]]

Did you check to see if you even installed the Outlook Address Book Service
in this profile?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Judy Gleeson \(MVP Outlook\)]

I think we missed a step here as you are not on the right computer to fix
this:

go to the person's computer that you want to fix - NOT yours and follow my
instructions. Richt click the Contacts Folder | Properties | address Book |
check the box to Show as an Outlook Address Book.

If that box is greyed out, go back and follow Russ' link.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..

Did you check to see if you even installed the Outlook Address Book
Service in this profile?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

When I open the Properties tab on the Person's Contacts folder, Address
Book
is nowhere on any tab in the Properties. Can't figure out what to do to
fix
this problem of not being able to search her contacts.

 

[JackD]

In which window or pane are you performing the right-click?

 

[JackD]

This proibably sounds dumb but where do you find the Contact Folder. It is
not listed under Personal Folder and other than here I don't know where else
to look? Please help.

 

[Milly Staples [MVP - Outlook]]

Display Outlook using the All Folders option on the navigation bar. You
will see all of your folders, not just the mail ones.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, JackD asked:

| This proibably sounds dumb but where do you find the Contact Folder.
| It is not listed under Personal Folder and other than here I don't
| know where else to look? Please help.
|
| "Brian Tillman" wrote:
|
||
||| after right-clicking contacts folder/properties..... Address Book
||| is not on any of the three tabs that appear. I checked other
||| workers properties to see if they're the same as the one I'm having
||| trouble with, and they're exactly the same.... with no "Address
||| Book" to tick off.
||
|| In which window or pane are you performing the right-click?
|| --
|| Brian Tillman [MVP-Outlook]