File Explorer Problems

[Lorence]

This may have been asked previously, but have searched back thro
several thousands of messages without success, so.......

I have 2 faults in my PC, with the following symptoms

1 Drive light does not go off. System has slowed down immensely
due to drive heads constantly seeking (What I don't know) - Even
booting it occasionally misses the 2nd (Physical) HD and Windows
doesn't show it

2 File explorer <File> command just causes a crash i.e click it
to choose next option, or right click on a folder and it crashes
explorer, not he PC, just explorer


No probs, I thought, just re-install Windows XP - NOPE - Having
installed SP2 I can't install on top of it, Nor can I install a 2nd
Windows on the same drive (Dual Boot)

I can't un-install SP2 having long passed that restore point & deleted
it!

System is XP SP" 512Mb ram 40Gb & 20Gb HD's on a Pentium 1200 so
nothing fantastic, but there should be enouigh

Thoughts anyone? - I tried d/loading alternative file managers, but
they either crash & quit, or just crash & stay on screen as per
Explorer, so I presume it's something that Explorer uses in the drive
system?

Are the 2 connected?

Lorence

 

[Gerry Cornell]

Lorence

What anti-virus, antispyware and firewall software are you using?

When dealing with a persistent virus / trojan you need to delete system
restore points and not use them as they will contain the virus and put
it back into your system. Turn off System Restore until cleaning is
finished. Also run your anti-virus with updated definitions in safe
mode. Sometimes you need to run an anti-virus from a floppy and Trend
offer one that can be used.

Create a new folder named Sysclean (e.g., C:\Program files\Sysclean, or
just a desktop folder).
Download Sysclean.com (http://www.trendmicro.com/download/dcs.asp) and
place it in this folder.

Download the latest Controlled Pattern Release zip
(http://www.trendmicro.com/download/pattern.asp, e.g., lpt123.zip) and
extract its contents to the same folder. See the Readme text file for
additional instructions.

Delete Temporary Internet Files (IE Tools>Internet Options>General)
accepting the option to delete all offline content. Reboot and delete
contents of all TEMP folders and then your Recycle Bin.

Close all running programs including your anti-virus application, go
offline, and run Sysclean. For best results, do nothing with the machine
until the scan completes.

If the scan shows any infections in System Restore files and you're
running WinXP, create a new Restore Point
(Start>Programs>Accessories>System Tools>System Restore), then delete
all but the most recent Restore Point (Start>Programs>Accessories>System
Tools>Disk Cleanup>More options).

Work through the spyware removal programmes etc in turn in safe mode
until you get no results.

Afterwards, update your own anti-virus application and perform another
full system scan.

Finally run HijackThis and post the HijackThis log to the HijackThis
forum here:
http://aumha.net/

You will need to register with Aumha to be able to post.

--


Hope this helps.

Gerry
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FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
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Please tell the newsgroup how any
suggested solution worked for you.



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[Lorence]

Lorence

What anti-virus, antispyware and firewall software are you using?

I had AVG/Microsoft beta & Ad-Aware / and Zone-alarm
Already removed the spyware!!

Will have a go at yr method - Let you know

Lorence