file access super slow...but only when accessed through explorer

G

Guest

Hi ... the behavior described below showed up recently on one of my winXP
computers and I've spent the past week trying everything from looking at
certain registry keys to experimenting with alternative shells and haven't
had any luck. Besides the problem described below, the computer is
functioning perfectly and always has.

The problem: If I click on a file (such as a .doc file or a .zip file) on my
desktop or within Windows Explorer, the computer hangs for between 30 seconds
and a minute. The computer also hangs for a similar amount of time when I
right click on those files. After the pause has elapsed, the file either
opens into the appropriate program (upon a double click), or the context menu
opens (on a right-click). The delay occurs regardless of whether Windows
recognizes the extension as being associated with a program or not.

I can still left-click to drag and move files without any delay. If I drag a
file over to a program or a shortcut to a program (e.g. dragging a .doc file
to a shortcut to MS Word) the program opens the file instantaneously. No
pause. Folders and shortcuts behave exactly as they should with 0 delay. I
can even right click on both shortcuts and folders and get a context menu
instantaneously.

During the pause, only the Windows Explorer is unresponsive. I can use other
applications without any problems and can switch between them using alt-tab
or the taskbar.

This is my first time posting in this forum, but I've never been so baffled
after so many days of trying fixes. I hope somebody out there can shed some
light on this issue.

Noah

ps - FYI: The problem did not show up after installing any particular piece
of software. The computer was running the same programs it had been running
for the past few months before it had any problems.
 
G

Guest

Hi,

Whilst I can't recommend a direct solution to your problems, I can recommend
some tools that may help in your diagnosing the issue a little further -
tools I use in situations just like this. I have found that sometimes the
system will look for a particular file (I don't know why!) for a while then
give up - use the NTFILEMON utility which can be found at
www.sysinternals.com - these guys REALLY know how to provide dome great
resources.

They also have tools to track process threads to see what the heck is going
on - so if there is no file action you could try these too.

Please let us know how you get on!

Thanks,

Jason
 

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