fax stops receiving

  • Thread starter Thread starter Shmuel
  • Start date Start date
S

Shmuel

I use the fax program that comes with Windows XP. When I
turn on the computer or re-boot the fax picks up incoming
faxes correctly. After hours(?) or days (?), I suddenly
discover that the fax doesn't answer incoming calls
anymore. A re-boot fixes the problem. Any ideas on what is
happening?

Thanks
 
That's not normal behavior, nor is anything like a "common" problem with the
Fax service. Are there any Event Viewer entries or error messages that come
along with this symptom?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
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Shmuel said:
I use the fax program that comes with Windows XP. When I
turn on the computer or re-boot the fax picks up incoming
faxes correctly. After hours(?) or days (?), I suddenly
discover that the fax doesn't answer incoming calls
anymore. A re-boot fixes the problem. Any ideas on what is
happening?

Thanks
Click to expand...

Do you have your computer going into Standby or Hibernation? Often
network and dialup connections are not restored properly when one
exits from those states.
 
-----Original Message-----
Do you have your computer going into Standby or Hibernation? Often
network and dialup connections are not restored properly when one
exits from those states.
Click to expand...

No. Not standby and not hibernation.
 
Did you get this issue resolved? We are running into situations when the
standard XP fax program answers the phone but then doesn't receive the fax.
 
what's the error you are getting in Client Console or Fax monitor, when the
failure happens.

--
Ananda Sarkar
Microsoft Printing, Imaging and Fax Team

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