fax and scan program does not work

[Guest]

My Vista Ultimate machine used to work for faxing. Recently it does not work
any more.

In the Fax and Scan window, when I click "New Fax" to start faxing, the
whole window turn grey and become inactive. The Error Massege was:

Micorsoft Windows Fax and Scan has stopped working.
A problem caused the program to stop working correctly. Windows will close
the program and notify you if a solution is available.

So far, this program is still not working.

Please help!

 

[Russ Valentine [MVP-Outlook]]

You're the only one who might have a clue. You were there. We weren't. What
steps produced this change? What do you see in Event viewer?

 

[Hal Hostetler [MVP P/I]]

It would probably help a great deal if you'd refresh our memories and tell
us about the issue you're having. Please include any error messages.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[huwyngr]

As Hal said:

<< It would probably help a great deal if you'd refresh our memories
and tell us about the issue you're having.  Please include any error
messages. >>

To say nothing of saying which version of VISTA you are using since not
all versions have the Fax & Scan utility in them.

What make and model is the printer/multifunction device? How is it
connected to the PC -- USB?