Fatal Login Error. hr = 80041034, f = -2147217356

  • Thread starter Thread starter JOHN
  • Start date Start date
J

JOHN

Can anyone help me with this, Fatal Login Error. hr = 80041034, f =
-2147217356 which appears when I use a hyperlink, I think java script
has something to do with it as it appears before the address im trying
to link to. Please please help, Ive been on this for months and I dont
know anything about puters so some step by step instructions would be
helpfull! Many thanks
 
(Cross-posting to microsoft.public.windows.inetexplorer.ie6.browser)
Hello John,
Provide some more details.
I presume this pc has XP and IE 6.

Is the problem at one specific website? if so, provide website address.

Does this problem occur only when you have to login ?
Anything to do with Hotmail? or any web-based email service?

NB. Javascript is an inherent part of the browser, and if it is broken, you'd see a whole lot of other problems.
 
Hi Maurice, thanks for answering.Yes its running on XP, with sp2
installed, dont know what IE 6 is. No, its not with one specific web
site, its mainly when I try to open an email link on a website then I
get 'Fatal Login Error. hr = 80041034, f = -2147217356' appear. this is
what it says on the address bar when I try email,
http://login.passport.com/digest.sr...0%25252d000000000001%26flags%3d37888%26&log=1
Well its gobledegook to me Maurice but you might make something of
it.My email addy is in there if you fancy gettin hold of me, many
thanks again, john
 
John,
By IE 6, I mean Internet Explorer browser version 6 (which is in XP). Unless you indicate otherwise, that's what I would presume you are running.
It appears this has to do with a Hotmail account (perhaps MSN) , and the login for that at passport.com

Are you following the usual procedure for logging in to Hotmail?

By chance, do you have MS Outlook on this pc?

I encourage you to review the setting for E-mail client on this system.
In Internet Explorer, select Tools > Internet Options> click on Programs tab.
In the block, "Internet Programs", look at "E-mail" line. What does it show for email program?
If you have Hotmail, you should set it to Hotmail. Press the down arrow (at E-mail) and make your selection.

Another thing to consider, delete contents of your temporary internet cache folder, and possibly delete any old passport cookies.
 
Maurice said:
John,
By IE 6, I mean Internet Explorer browser version 6 (which is in XP). Unless you indicate otherwise, that's what I would presume you are running.
It appears this has to do with a Hotmail account (perhaps MSN) , and the login for that at passport.com

Are you following the usual procedure for logging in to Hotmail?

By chance, do you have MS Outlook on this pc?

I encourage you to review the setting for E-mail client on this system.
In Internet Explorer, select Tools > Internet Options> click on Programs tab.
In the block, "Internet Programs", look at "E-mail" line. What does it show for email program?
If you have Hotmail, you should set it to Hotmail. Press the down arrow (at E-mail) and make your selection.

Another thing to consider, delete contents of your temporary internet cache folder, and possibly delete any old passport cookies.
Click to expand...
 
Hi Maurice,
Yes im using IE 6 & I log in in the usual way. I do have MS outlook on
this pc. Hotmail is my Email client, I checked as you asked. I also
deleted temporary internet files as you asked and also manually deleted
all the cookies from my cookie folder, took ages. One thing Ive noticed
is that if I try to email from a hyperlink, on the address bar, before
the address it says `javascript:` if I delete this sometimes the link
will open but Im still getting the same 'Fatal Login Error. hr =
80041034, f = -2147217356' message come up most of the time, Regards
John.
 
Hi Maurice,
Yes im using IE 6 & I log in in the usual way. I do have MS outlook on
this pc. Hotmail is my Email client, I checked as you asked. I also
deleted temporary internet files as you asked and also manually deleted
all the cookies from my cookie folder, took ages. One thing Ive noticed
is that if I try to email from a hyperlink, on the address bar, before
the address it says `javascript:` if I delete this sometimes the link
will open but Im still getting the same 'Fatal Login Error. hr =
80041034, f = -2147217356' message come up most of the time, Regards
John.
 
Hi John :-)

Please answer the following questions:

What version of Outlook do you have?
Do you use the Outlook, or just installed it along with the other Office
programs?
Do you use Windows Messenger?
Do you use AutoUpdate?
Do you use Microsoft Update? Or Windows Update?
Can you log on to the Hotmail?
Is the problem only when you click a link in a website, in Hotmail? I am a
bit confused as to what links and where are giving you the error.

Try the following and see if it helps:

Javascript does not work (hyperlinks)
http://www.fjsmjs.com/OE/nolinks.htm
Hyperlinks don't work
http://inetexplorer.mvps.org/answers/48.html
Update your scripting engine. For 2000 and XP go to
http://www.microsoft.com/downloads/...43-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
The install includes a new jscript.dl

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679


Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Hi Jan,
I did have outlook ( I just removed it from the components list because
i dont use it as it wont send emails, didnt help.)
I use messenger 7.5
I use microsoft updates
I can log into hotmail no probs
The links Im having trouble with are the email links on web pages, like
when it says email us, so I click on the link and get the error.
I just loaded the new script editor as you suggested, still no go. I
dont know about the java thing at the moment, I will try later.
Thanks for your help, john
 
JOHN said:
Hi Maurice, thanks for answering.Yes its running on XP, with sp2
installed, dont know what IE 6 is. No, its not with one specific web
site, its mainly when I try to open an email link on a website then I
get 'Fatal Login Error. hr = 80041034, f = -2147217356' appear. this is
what it says on the address bar when I try email,
http://login.passport.com/digest.srf?
Click to expand...
....


I think it is unusual for a login with passport to be http:
Have you tried changing the protocol to https: instead?


You might find the symptom resolution in this article helpful.

<title>KB813444 - How to troubleshoot situations where you cannot
complete MSN sign-up or connect to SSL secured (128-Bit) Web sites
by using Internet Explorer in Windows XP</title>


I think it would be interesting to know where that message
is originating. E.g. whether it is an error being detected
on the server you are trying to connect to or on your machine.

FWIW here is what a search for that code returns

http://windowssdk.msdn.microsoft.co...rary/en-us/wmisdk/wmi/wmi_error_constants.asp

(MSN search for
0x80041034 microsoft codes
)

<quote>
WBEM_E_PROVIDER_FAILURE
0x80041004
Provider has failed at some time other than during initialization.
</quote>

One possibility is that it means the the WMI service
(Windows Management Instrumentation)
is not running. You could check that on your machine
and start it if it is not running.

However, I suspect that this could be a secondary symptom
caused by the primary symptom of the login failure.


Good luck

Robert Aldwinckle
---
 
Hi JOHN :-)

Thank you very much for the updated information. You say the links you are
trying to open are the contact email links on the websites. Could you please
post a couple of the links here that you are having the problem with? That
way we can test them and perhaps see if there is an issue with the links, or
perhaps a clue as to what may be required to resolve the problem. It may be
a setting or a 3rd party software that may be causing the problem.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.
 
Robert, please, I just want a solution, I havent a clue what protocol
is and I dont really care. All I want is some step by step instructions
to cure the problem, written for an idiot who knows nothing about
computers, thats me.
I can press buttons, just tell me which ones.
Thanks, John.
 
Hi Jan,
I don't think there is any thing wrong with third party software, its
definitely my machine, I cant even email myself on my own website. Did
you read about my protocol? I don't know what that is, but if you could
tell me how to change it Ill give it a go!
Thanks John
 
John,
Suzy here. I HAVE THE SAME EXACT PROBLEM!!!!!!!!!! When I try to email
someone using a link on someone's website, I am directed to a Microsoft
Passport sign in. I sign in using my .net passport, and it goes to the
white screen and says Fatal Login Error. hr = 80041035, f =
-2147217355. HELP US PLEASE SOMEONE. I have tried all of the stuff.


John did you upgrade to XP at some point? Did you ever have Verizon as
a provider?

OK, someone help us out here?!?
 
Hi John,

Suzy here again. I really feel for you because I've had this problem
for awhile, and it's very frustrating. I can't remember exactly when
it started, but I know that it happend AFTER I stopped using Verizon
with MSN. I moved to NC and there was no Verizon here, so I had to
switch to TWC RoadRunner. I kept my MSN screen name, and am using my
address and email through Hotmail now (which I hate, btw.)

Anyway, I want to email people from links, but I'm not able to. I keep
getting the similar message. I am now pasting what the address bar
says:

http://loginnet.passport.com/digest...2d0000%25252d0000%25252d000000000001%26&log=1


The page is white except for : Fatal Login Error. hr = 80041035, f =
-2147217355

Hmmm, Lots of gibberish to me, but I"m sure there has got to be a
computer expert out there that can help us get rid of this
problem!!!!!!

Thanks,

Suzy
 
Suzy,

Setting aside the Hotmail (web-based) thing aside, for the moment.
Q: Do you regular email service thru your Internet service provider? if so, do you use (and is it setup for email accounts) Outlook Express or MS Office Outlook ? (btw, every Windows system (having Internet Explorer) likely has Outlook Express or can get it !! )

Reason for asking about this is: Email links on websites are such that they really work the best if you have an email-client program, like Outlook Express or Outlook, or whatever-other-brand ( as long as they use POP/POP 3 protocol). (btw, John: don't get stumped on protocol. Forget I used it here. You need to get Outlook setup again & get your service provider to help you inputting the correct settings.)

IF you have one of those, then....
In Internet Explorer, select Tools > Internet Options> click on Programs tab.
In the block, "Internet Programs", look at "E-mail" line. Use the drop down list, to select your email program (not Hotmail or a web-based service).

If nothing else, get Outlook Express set & put that as your selection in Internet Explorer.

For the techies: I expect the websites use mailto link with some pre-filled info, AND, these unlucky people happen to be Hotmail (web-based) clients who also have to do a passport login ...... result is ........

Bottom line is to have a local-installed email program, properly configured, which need only be used in these situations.
You can still continue to use Hotmail as you normally would. (eg, use Hotmail for all else, except for email links on websites).
 
suzy said:
Hi John,

Suzy here again. I really feel for you because I've had this problem
for awhile, and it's very frustrating. I can't remember exactly when
it started, but I know that it happend AFTER I stopped using Verizon
with MSN. I moved to NC and there was no Verizon here, so I had to
switch to TWC RoadRunner. I kept my MSN screen name, and am using my
address and email through Hotmail now (which I hate, btw.)

Anyway, I want to email people from links, but I'm not able to. I keep
getting the similar message. I am now pasting what the address bar
says:

http://loginnet.passport.com/digest...2d0000%25252d0000%25252d000000000001%26&log=1


The page is white except for : Fatal Login Error. hr = 80041035, f =
-2147217355

Hmmm, Lots of gibberish to me, but I"m sure there has got to be a
computer expert out there that can help us get rid of this
problem!!!!!!
Click to expand...


Try a search?

E.g. let's find out what that code means usually.
We'll take the hex value but prefix it with 0x
and give it some general context...

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/wmisdk/wmi/wbemerrorenum.asp

(Google web search for
0x80041035 microsoft
)


<quote>
wbemErrUnsupportedParameter
2147749941 0x80041035
One or more parameter values, such as a query text,
is too complex or unsupported. WMI is therefore requested
to retry the operation with simpler parameters.
</quote>


Well, looking at your URL it does look complicated.
What were you doing which resulted in that?
Some kind of query?

More importantly whatever it was is apparently what is causing a login
request to passport. Could you do that separately before trying this query?


Let's try another search, this time in the newsgroups,
to see if somebody else has reported this symptom
and found a more specific resolution:

http://groups.google.com/group/micr...VP)+group:microsoft.*&rnum=1#4c6b63fdd407e55d

(Google Groups search for
0x80041035 (MSFT OR MVP) group:microsoft.*
)

Not very good news unfortunately. Somebody else had this symptom
with Hotmail last November but finally gave up on Hotmail and switched
Thanks,

Suzy
Click to expand...


Good luck

Robert
---
 
Maurice, !

Thank you for your response!!!!!!!

Now were're getting somewhere. I do have outlook express, and the
reason I wasn't using it was because when I tried to email someone from
a link, the outlook came up with my (e-mail address removed) as the
default address. I just went back again and noticed in the pull down
bar my msn address is also there! Wow, I feel kind of dumb, now.

I never used the Verizon.net address, and I have tried to change my
..net password. I go through the set up process, it says it's changed,
but this verizon.net is still coming up. I have tried to remove
everything having to do with verizon from my computer, but stuff is
still hanging around in there.

This is a great help, so far, though! Still stumped, though. Outlook
express didn't let me send the mail with the msn address; it sent me to
an msn window member screen, and I don't have msn anymore either.
Damn!! this is frustrating. I can't get rid of this junk.

I would love to use the outlook express because the editing looked so
much better than hotmail. I don't like hotmail, but that's what I'm
stuck with.

Continuing, my ISP is RoadRunner. I haven't set up any mail through
that, because I didn't want anymore addresses, and I'm not really
impressed with RR's home page. I haven't even really tried their
email. I really wanted to keep my msn address, because I've had it so
long, and it would be a pain to change it.

Would it be possible to really change my .net passport from
(e-mail address removed) to (e-mail address removed)? I think it's buried deep
in there, like the registry or something.

Would it be possible to stop outlook express from defaulting to an msn
sign in screen? Then I could use outlook express. I know this all
sounds a little confusing, but I don't have verizon with msn or msn
premium anymore as my providers even though I have an msn address. I
was able to keep my msn address with hotmail, even though I don't have
msn anymore.

Well Maurice, you sure helped shed some light on things. I think it's
fantastic you're out there and I could ask! And I'm glad John wrote
in, because I knew exactly what his problem was becasue I have it
too!!!!!

Any suggestions now? I didn't quite understand what you meant about
having a local installed email properly configured, unless you mean
road runner? But then when I email from the link, it would be from my
road runner address, which I haven't set up.

Oh and for the record, I have Windows XP SP2. Here are the errors I
got when trying to use outlook express:

The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was '(e-mail address removed)'.
Subject 'test', Account: 'MSN Mail', Server: 'smtp.email.msn.com',
Protocol: SMTP, Server Response: '550 5.7.3 Requested action aborted;
user not authenticated', Port: 25, Secure(SSL): No, Server Error: 550,
Error Number: 0x800CCC78

Unable to logon to the server using Secure Password Authentication.
Account: 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: POP3,
Server Response: '-ERR authorization aborted by user', Port: 110,
Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC18


There was a problem logging onto your mail server. Your Password was
rejected. Account: 'suzetcrepe_verizon_mail', Server:
'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR [AUTH]
Authentication failed', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC92




Hope to hear from you again, and thank you!!

Suzy
 
Maurice, !

Thank you for your response!!!!!!!

Now were're getting somewhere. I do have outlook express, and the
reason I wasn't using it was because when I tried to email someone from
a link, the outlook came up with my (e-mail address removed) as the
default address. I just went back again and noticed in the pull down
bar my msn address is also there! Wow, I feel kind of dumb, now.

I never used the Verizon.net address, and I have tried to change my
..net password. I go through the set up process, it says it's changed,
but this verizon.net is still coming up. I have tried to remove
everything having to do with verizon from my computer, but stuff is
still hanging around in there.

This is a great help, so far, though! Still stumped, though. Outlook
express didn't let me send the mail with the msn address; it sent me to
an msn window member screen, and I don't have msn anymore either.
Damn!! this is frustrating. I can't get rid of this junk.

I would love to use the outlook express because the editing looked so
much better than hotmail. I don't like hotmail, but that's what I'm
stuck with.

Continuing, my ISP is RoadRunner. I haven't set up any mail through
that, because I didn't want anymore addresses, and I'm not really
impressed with RR's home page. I haven't even really tried their
email. I really wanted to keep my msn address, because I've had it so
long, and it would be a pain to change it.

Would it be possible to really change my .net passport from
(e-mail address removed) to (e-mail address removed)? I think it's buried deep
in there, like the registry or something.

Would it be possible to stop outlook express from defaulting to an msn
sign in screen? Then I could use outlook express. I know this all
sounds a little confusing, but I don't have verizon with msn or msn
premium anymore as my providers even though I have an msn address. I
was able to keep my msn address with hotmail, even though I don't have
msn anymore.

Well Maurice, you sure helped shed some light on things. I think it's
fantastic you're out there and I could ask! And I'm glad John wrote
in, because I knew exactly what his problem was becasue I have it
too!!!!!

Any suggestions now? I didn't quite understand what you meant about
having a local installed email properly configured, unless you mean
road runner? But then when I email from the link, it would be from my
road runner address, which I haven't set up.

Oh and for the record, I have Windows XP SP2. Here are the errors I
got when trying to use outlook express:

The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was '(e-mail address removed)'.
Subject 'test', Account: 'MSN Mail', Server: 'smtp.email.msn.com',
Protocol: SMTP, Server Response: '550 5.7.3 Requested action aborted;
user not authenticated', Port: 25, Secure(SSL): No, Server Error: 550,
Error Number: 0x800CCC78

Unable to logon to the server using Secure Password Authentication.
Account: 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: POP3,
Server Response: '-ERR authorization aborted by user', Port: 110,
Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC18


There was a problem logging onto your mail server. Your Password was
rejected. Account: 'suzetcrepe_verizon_mail', Server:
'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR [AUTH]
Authentication failed', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC92




Hope to hear from you again, and thank you!!

Suzy
 
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