Fatal error when trying to run Outlook 2003 & 2007

[Guest]

I just installed my copy of Outlook 2003 on my new Vista PC. The
installation was fine, but I get the following error when I try to run the
app:

"Microsoft Office Outlook has stopped Working"

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.5510.0
Application Timestamp: 3f1380f0
Fault Module Name: mso.dll
Fault Module Version: 11.0.5606.0
Fault Module Timestamp: 3f334cce
Exception Code: c0000005
Exception Offset: 0001f442
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office11Crash
skulcid: 1033

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I installed Office Service Pack 3, and still no luck. I did a Microsoft
Update and I have the same issue. A trial version of Office 2007 came
bundled on my machine, so I tried Outlook 2007, and I received the same
issue. I've uninstalled, repaired, re-installed, anything I could think of.
I couldn't find any help using Google or the Microsoft website.

Outlook 2002 works fine, and this same copy of Outlook 2003 worked fine on
my other Vista PC.

Help!

 

[DL]

You cannot have more than one version of OL installed.
You would probably need to uninstall OL 2003, then uninstall OL2007 -
possibly uninstall completely the trial. Before you install OL2003
Then you confuse matters by saying OL2002 works fine, so how many versions
of OL have you installed on this PC?

 

[Guest]

I uninstall (and reset the PC) all other versions of OL before I install and
run whichever version I am trying to use. The installation isn't the problem.
Only trying to run it.

 

[DL]

From what I can see the mso.dll version show is the wrong version for
OL2003, leastways when updated

 

[Guest]

Do you know where I can get an updated version of the mso.dll file? When I
search on my machine, I see that the file is tucked away in a CAB file.

 

[DL]

Via MSUpdate, or Office update
v11.08122.0 on my updated Office2003 (27Dec2006)
C:\Program Files\Common Files\Microsoft Shared\Office 11
Perhaps you should check your MS update history to see if it shows any
failed updates.

There are a number of MS KB's re mso.dll problems, usually relating to XP
though

 

[chrisheyn]

Appcrash Outlook.exe work around solution

I suffered the same problem but found a satisfactory work around. Visit this page to find out the details: http://pconsulenglish.blogspot.com/2009/05/appcrash-outlookexe.html

This was the error report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version:12.0.6423.1000
Application timestamp:49b08185
Fault Module Name: outlmime.dll
Fault Module version: 12.0.6423.1000
Fault module timestamp: 49b08071
Exception code: c0000005
Exception offset: 00019a59
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1040

Additional information about the problem:
LCID: 1040
Brand: Office12Crash
skulid: 1040

All the best
Chris