G
Guest
Hi all.
I've have recently purchased a new laptop already installed with Windows
Vista Home Premium. I have been using the product for about a month without
any problems but now it seems my PC will not shutdown properly. On choosing
Shutdown/restart the PC goes to the blue shutdown screen but never any
further and fails to respond to any keyboard actions. I have left the PC for
3 days solid on one occasion to see if it just needed the time. Obviously it
doesn't, it just goes to sleep then resumes the failing shutdown. The only
way I have found to turn the PC off is to remove the battery on the back.
When restarting (either in safe mode/normally) the problem persists.
I have run a full anti virus scan and there doesn't appear to be a problem.
Shall I just back up my data and start again?
I will be very appreciative of any suggestions.
I've have recently purchased a new laptop already installed with Windows
Vista Home Premium. I have been using the product for about a month without
any problems but now it seems my PC will not shutdown properly. On choosing
Shutdown/restart the PC goes to the blue shutdown screen but never any
further and fails to respond to any keyboard actions. I have left the PC for
3 days solid on one occasion to see if it just needed the time. Obviously it
doesn't, it just goes to sleep then resumes the failing shutdown. The only
way I have found to turn the PC off is to remove the battery on the back.
When restarting (either in safe mode/normally) the problem persists.
I have run a full anti virus scan and there doesn't appear to be a problem.
Shall I just back up my data and start again?
I will be very appreciative of any suggestions.