Failed HP C1515n Printer

[Brian Carroll]

I wonder whether someone here can help me recover the use of my
HP LaserJet CP1515n printer which will not start up correctly?

On switch-on, the initial start cycle begins as ususal, with
'Hewlwtt-Packard' and chevrons appearing one by one in the
printer display. Eventually 'Ready' appears but followed
immediately by '49 error Turn off then on'. That action has no
effect. The cycle then repeats indefinitely.

Someone on another newsgroup who uses this printer tells me that
setting everything to 'Factory defaults' and re-configuring may
break this impasse. The manual says (pp 44 - 49) to set
defaults: 1) press the OK button to open the menus; 2) select
Service menu; 3) select Restore defaults. I cannot get any
action at all from the OK (or any other) button. Moreover the
ethernet and USB connections are both broken so, having
uninstalled the driver software, I cannot re-install past the
point where one chooses the type of connection, inserts the
printer net address, and lets the printer be found.

Is the printer really broken or is there something simple I can
do to put it right? If not I will ask for a replacement as it is
less than 6 months old.

Brian.

 

[Don Phillipson]

On switch-on, the initial start cycle begins as ususal, with
'Hewlwtt-Packard' and chevrons appearing one by one in the
printer display. Eventually 'Ready' appears but followed
immediately by '49 error Turn off then on'. That action has no
effect. The cycle then repeats indefinitely.
. . .
Is the printer really broken or is there something simple I can
do to put it right? If not I will ask for a replacement as it is
less than 6 months old.

So what is error no. 49? HP must have this documented
somewhere. Is your aim to solve this intellectual problem
or to get a functioning (replacement) printer?

HP offers support at
http://www.shopping.hp.com/supmodel/product/CC377A?
The ID of the printer seems to be CP1515n (but perhaps
in the UK they use only C1515n.)

 

[Brian Carroll]

So what is error no. 49? HP must have this documented
somewhere. Is your aim to solve this intellectual problem or
to get a functioning (replacement) printer?

HP offers support at
http://www.shopping.hp.com/supmodel/product/CC377A? The ID of
the printer seems to be CP1515n (but perhaps in the UK they
use only C1515n.)

The printer is CP1515n; my typing error - sorry.

Error 49 is a catch-all, apparently. I eventually found my way
to a Tech Support guy (in Capetown) who talked me through some
tests, none of which fixed the problem. He offered to replace
the printer which is now packed awaiting collection. So
unfortunately I can't report anything here that would benefit
others.


Brian.