Failed Email delivery

[Guest]

I have got WinXP sp2, with MS Office 2003 installed.
Whenever I send emails to my father (who has 2 PCs - Win98 & Win2k), the
emails fail to deliver. He uses Pegasus Mail rather than Outlook to get his
emails, which are through NTL and Bigfoot accounts.
Neither emails reach him, but he can send emails to me.
The emails fail with 'too many retries' or 'unknown address', even when I
hit the Reply button.

As a separate problem, all my apostrophes, smiley faces etc. end up as
trademark symbols and J's respectively. I have changed my email settings to
all available (HTML, Word and Rich Text and Plain Text, and nothing makes a
difference).

I would appreciate any help or advice with either / both of these problems.
Thanks,

 

[Brian Tillman]

I have got WinXP sp2, with MS Office 2003 installed.
Whenever I send emails to my father (who has 2 PCs - Win98 & Win2k),
the emails fail to deliver. He uses Pegasus Mail rather than Outlook
to get his emails, which are through NTL and Bigfoot accounts.
Neither emails reach him, but he can send emails to me.
The emails fail with 'too many retries' or 'unknown address', even
when I hit the Reply button.

Please post the entire text of one of those messages (eliding or modifying,
of course, the exact addresses so as to not post them in a public forum)

 

[Alan Smith]

I have got WinXP sp2, with MS Office 2003 installed.
Whenever I send emails to my father (who has 2 PCs - Win98 & Win2k), the
emails fail to deliver. He uses Pegasus Mail rather than Outlook to get
his
emails, which are through NTL and Bigfoot accounts.
Neither emails reach him, but he can send emails to me.
The emails fail with 'too many retries' or 'unknown address', even when I
hit the Reply button.

As a separate problem, all my apostrophes, smiley faces etc. end up as
trademark symbols and J's respectively. I have changed my email settings
to
all available (HTML, Word and Rich Text and Plain Text, and nothing makes
a
difference).

I would appreciate any help or advice with either / both of these
problems.
Thanks,

There are several possibilities. Have you look at the filtering/blocking to
see if your email address has somehow been added? And don't forget that
email service provider may also have similar functions too- my provider does
so and you'll need to access through a web based interface to check.

Symbols- make sure the country settings are correct on both systems- it
defaults to American unless you choose a different one- and that the font
used is available on your system, it may be defaulting to a different one if
not available.

 

[Guest]

I have attached the message I receive each time, excluding the specific
email addresses.
I have checked languages on all PCs, and they are all set to UK.
I have also checked the 'blocked senders' list, but i don't see this as
being the cause of the fault, as on rare occasions, my emails do get through
(about 1% of the time).
Will have to check the fonts.
Thank you for suggestions received so far.


_____________________________________________
From: System Administrator
Sent: 24 July 2005 01:10
To: (e-mail address removed)
Subject: Undeliverable:Returned mail: Requested action not taken: mailbox
unavailable

Your message did not reach some or all of the intended recipients.

Subject:

The following recipient(s) could not be reached:

(e-mail address removed) on 24/07/2005 01:10

The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the recipient
directly to find out the correct address.

< bflitemail-kr2.bigfoot.com #5.1.1 SMTP; 550 Too many retries.>

 

[Alan Smith]

I have attached the message I receive each time, excluding the specific
email addresses.
I have checked languages on all PCs, and they are all set to UK.
I have also checked the 'blocked senders' list, but i don't see this as
being the cause of the fault, as on rare occasions, my emails do get
through
(about 1% of the time).
Will have to check the fonts.
Thank you for suggestions received so far.


_____________________________________________
From: System Administrator
Sent: 24 July 2005 01:10
To: (e-mail address removed)
Subject: Undeliverable:Returned mail: Requested action not taken: mailbox
unavailable

Your message did not reach some or all of the intended recipients.

Subject:

The following recipient(s) could not be reached:

(e-mail address removed) on 24/07/2005 01:10

The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the recipient
directly to find out the correct address.

< bflitemail-kr2.bigfoot.com #5.1.1 SMTP; 550 Too many
retries.>

Send an email to support at ntl support and ask if they can check there
system is ok. Do they receive mails from other people without problems? Can
you open a free mail account to see if mails sent from there are ok- this
may help id if the problem is at your end or their end.

 

[Guest]

Send an email to support at ntl support and ask if they can check there
system is ok. Do they receive mails from other people without problems? Can
you open a free mail account to see if mails sent from there are ok- this
may help id if the problem is at your end or their end.

Thanks for the advice.
NTL have said everything is ok at their end.
There is 1 other person who can't send emails to the address either, which
would infer that it is at the ntl end rather than mine.
However, I have managed to send emails ok from a free mail account.
This is an odd problem!

 

[Brian Tillman]

The following recipient(s) could not be reached:

(e-mail address removed) on 24/07/2005 01:10

The e-mail account does not exist at the organization this
message was sent to. Check the e-mail address, or contact the
recipient directly to find out the correct address.

< bflitemail-kr2.bigfoot.com #5.1.1 SMTP; 550 Too many
retries.>

This is pretty clear that the Bigfoot server is rejecting the mail because
the address can't be reached or doesn't exist. What I don't understand,
though, is why sending to NTL Internet in the UK gets you an answer from
Bigfoot, which resolved to a Korean Internet provider.

 

[Guest]

This is pretty clear that the Bigfoot server is rejecting the mail because
the address can't be reached or doesn't exist. What I don't understand,
though, is why sending to NTL Internet in the UK gets you an answer from
Bigfoot, which resolved to a Korean Internet provider.

Brian,
Thanks for the reply.
How did Korea come into things? Sorry, I don't understand that bit!
My Dad has got his emails set up for both the bigfoot and ntl email accounts
to be delivered through to pegasus mail (where as i use outlook). I am not
sure which of the 2 accounts is his 'default' one..it may be the bigfoot one.

 

[Brian Tillman]

How did Korea come into things?

Sorry, I don't understand that bit!

My Dad has got his emails set up for both the bigfoot and ntl email
accounts to be delivered through to pegasus mail (where as i use
outlook). I am not sure which of the 2 accounts is his 'default'
one..it may be the bigfoot one.

$ nslookup bigfoot.com

Non-authoritative answer:
Name: BIGFOOT.COM
Address: 211.115.216.25

The 211 addresses are Korean networks.

 

[Guest]

$ nslookup bigfoot.com

Non-authoritative answer:
Name: BIGFOOT.COM
Address: 211.115.216.25

The 211 addresses are Korean networks.

Sounds strange to me - no idea why emails are going through Korea!
My Dad got onto bigfoot again, and they have just replied saying ntl is
blocking the bigfoot emails. They don't know why this would be happening, so
have advised Dad to get NTL to try and fix the problem.
Thanks for your help.

 

[Brian Tillman]

Sounds strange to me - no idea why emails are going through Korea!
My Dad got onto bigfoot again, and they have just replied saying ntl
is blocking the bigfoot emails. They don't know why this would be
happening, so have advised Dad to get NTL to try and fix the problem.

While I'm not saying this is the case here, but it's possible. Some ISPs
block mail from known SPAM-friendly networks, and Bigfoot as well as many
(most?) Korean networks have been the source of tons of SPAM.

 

[Guest]

OK, that would help to explain it.
If ntl ever get back to my Dad, to fix the problem, I'll let you know.
Thank you for your help.