Fail to copy & move file in explorer

[Guest]

When I try to copy or move file by right click the file, my Windows stop for
a while and then exit the explorer.

I check the event viewer and find the following message:

殼層æ„外地終止，Explorer.exe å·²é‡æ–°å•Ÿå‹•ã€‚

請在 http://go.microsoft.com/fwlink/events.asp 查看說明åŠæ”¯æ´ä¸­å¿ƒï¼Œä»¥å–得其他資訊。

Then, I click the link again and find the detail message:
詳細資料
產å“: Windows Operating System
識別碼: 1002
來æº: Winlogon
版本: 5.0
元件: Application Event Log
符號å稱: EVENT_SHELL_RESTARTED
訊æ¯: The shell stopped unexpectedly and %1 was restarted.

解釋
The shell was stopped and then restarted. By default, the shell is
explorer.exe; however, you might have a customized shell.


使用者動作
No user action is required.

版本: 5.2
符號å稱: EVENT_SHELL_RESTARTED
訊æ¯: The shell stopped unexpectedly and %1 was restarted.

解釋
The shell was stopped and then restarted. By default, the shell is
explorer.exe; however, you might have a customized shell.


使用者動作
No user action is required.



--------------------------------------------------------------------------------


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http://support.microsoft.com/default.aspx?LN=ZH-TW


What can I do the tackle the error?

Thanks,
Eddy

 

[Don Taylor]

When I try to copy or move file by right click the file, my Windows stop for
a while and then exit the explorer.

I check the event viewer and find the following message: ....
What can I do the tackle the error?

Thanks,
Eddy

If you have recently installed SP2 on your computer then
there have been a string of folks reporting very similar problems
to what you are reporting. Some find that anything which uses
Windows Explorer (Recycle bin, folder shortcuts, control panel,
etc) all have a similar problem. Some find that right clicks are
their major problem. Some find any click. Some find it crashes
on open. Some find it refuses any clicks. There are some claims
but I've been scanning the thousands of postings on SP2 and I don't
think you will find any with "the fix" for this, at least yet.

But, some find it will work when you boot in safe mode.

And, some find it will work when you create a new user and switch
to that user to try it.

One of those might be a temporary work-around till you get an answer.

Some claim it is all spyware and viruses but I haven't seen any
posting that confirmed this for the Windows Explorer problem.
I carefully and repeatedly checked, no viruses or spyware and my
windows explorer locks up every time

Some claim it is Divx or Spy Sweeper installed that is responsible
for this but others have it, don't have those and some seem to have
those and have no problem. I don't and it locks up.

Some claim it is "ShellExtensions", little accessory gadgets that
sort of script extra cute features. The advice for that is to
install free ShellExView and to try (carefully) disabling these
features one at a time, if turning one off doesn't do anything then
turn it back on and try again. I did that with all 75 at once and
it made no difference at all. One person sent me mail saying that
disabling one extension he had did appear to fix his problem.

You can escalate to Microsoft, go to
support.microsoft.com/windowsxpsp2
and give them all the details and clues and patterns you can find.
There is no guarantee that their analysis or directions will be
correct or even not make it worse. They told me I must "have some
corrupted files, repair windows back to install state and then
reinstall SP2 twice while in Safe mode." Before I did that someone
posted the "switch user" workaround that let me get by temporarily.
I sent email saying that if it worked for one user then it seemed
less likely it was "some corrupted files" and asked if they still
wanted me to blow windows away. They have not reponded to that in
a number of days now. But I can imagine what it is like inside now.

I hope this helps. If someone tells you to try something and it
doesn't help then please make a posting so we can start accumulating
what suggestions don't do any good. And if someone tells you something
that does work then please report it.

 

[mUddy]

I noticed a similar problem when moving files.

I narrowed it down to CODECs that were installed.

It got so bad that if a file had an .AVI extension it
would crash Explorer.

I deleted all the codecs and it fixed the problem.

I then got new codecs, installed them one at a time and
found out what was causing it. Although I don't recall
the particular one.

Anyways, I think Explorer is trying to read some data
about files using these codecs and then getting confused
and crashing.

I would make a few folders with different types of files
and see if its only specific file types..

hope this helps

 

[Jeffrey Deng]

There are the same problem as follows when I move .AVI files on my computer. Is this the memory operation issue? I also want to get some helpful information about it.

 

[Guest]

I think my case is the "right click" problem. I try the "switch user" method
but still get the same problem. I will try to find and post the solution.
Anyway, thanks for your help.

 

[Alex Nichol]

I noticed a similar problem when moving files.

I narrowed it down to CODECs that were installed.

It got so bad that if a file had an .AVI extension it
would crash Explorer.

I deleted all the codecs and it fixed the problem.

That one usually arises from the presence of the DivX codec. What
happens is that Explorer looks inside files for additional information
(Artist; frame rate; codec; etc) to display in Properties, and gets in a
tangle with DivX, that came out after Windows. Before SP2 it usually
resulted in a 'cannot delete this file, in use' but seems with the
revised code of SP2 to result in a lock

It may be best for people with a lot of these files to do without the
extra property info - Start - run - regedit.exe, open to

HKEY_CLASSES_ROOT\SystemFileAssociations\.avi\shellex\PropertyHandler

highlight that and delete it

In general, if locks can be identified with any other specific file
extension, a similar course would be possible (not that I know of any)

Also if there are other circumstances resulting in a lock, look for
no-standard shell extensions, in the relevant registry key; for example
if a right click on a folder locks, look in

HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers

for suspicious sub-keys - export the shellex level, then experiment with
deleting. The other place is the general one for any object:

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers

If there is a lock on taking Properties, look in the similar place
PropertySheetHandlers

The Target context one from an old Power toy was one cause; I would not
put it past some Antivirus ones not to cause trouble (AVG and CAI -
eTrust - seem to be OK)

 

[Guest]

After I uninstall the DivX codec, the problem is seem to be solved. Thanks
for all support.