Extra CRs when inserting signatures

[Jonathan Finney]

Outlook 2003/Windows XP Pro P2/SBS2003/Exchange

I disabled the option to use Word as my Outlook message editor because of
the bug that prevents an alternative signature from being inserted manually.
Using the Outlook editor enables me to insert a different signature block
(Insert, Signature..), but the problem is now that the inserted signature
has extra carriage returns between each line which then have to be manually
deleted.

How can I prevent this from happening?

JF.

 

[Guest]

With HTML there are different tags for creating a new line or a paragraph
(the double spaced line). When you press ENTER the HTML editor will create a
new paragraph. To create a new line you must press SHIFT + ENTER.

If your default format is HTML, when you create your signature instead of
hitting the enter key at the end of the line you should use Shift + Enter.

Please try that and let me know if that works or not.

 

[Jonathan Finney]

Thanks Kathleen.

Actually, I'm aware of the HTML CR behaviour (thanks for the reminder about
the hot key, though) and I've just discovered that new signatures don't
exhibit this behaviour. It only happens with my old signatures that were
created back in Outlook 97 (not an external HTML editor). They have been
fine up until the most recent Outlook installation as an Exchange client and
were fine as default signatures even with Word as the editor.

However, Word doesn't allow alternative signatures to be placed in an open
message, so I disabled it. The signatures were still fine until manually
placed when they'd exhibit the HTML CR behaviour.

Removing the CRs in the signatures then replacing them with Shift+Enter CRs
works to correct the problem, but any subsequent editing of the signature
after placing it manually seems to bring the problem back. It's as if the
HTML CR behaviour is embedded as an attribute to the font. This being the
case I'll have to recreate all my signatures from scratch, which isn't too
much of a problem, but I'd appreciate your comment on whether my diagnosis
is correct.

JF.