Explorer shuts down when i try to stream videos

[roy lann]

can you give me a # to call for support

 

[H Leboeuf]

How to Contact Microsoft
Product Support, Product Suggestion, MSN Support Services, Microsoft Web
Site and Corporation Feedback
http://register.microsoft.com/contactus30/contactus.asp?domain=generic
--

If you post your exact problem and error message you may not have to pay
Microsoft.

Henri Leboeuf
Web page: http://www.generation.net/~hleboeuf/index.htm

 

[Harry Ludwig]

I'm having the same problem with no success finding the answer. It seems to
have started after one of the recent security updates. I can't view Yahoo
or CBS News video as a result.

 

[John]

I also have this problem. Whenever I click on a link to
streaming audio or video, IE crashes with the
message "Microsoft Internet Explorer has encountered a
problem and needs to close."

I am running Windows ME, IE 6 SP1, and WMP 9. I have all
the recent updates (one of which seems to have caused the
problem).

Some websites let you choose between using Media Player
and Real Player, and when I use Real Player everything
works fine.

Here is the signature I get in the error report generated
by IE:

AppName: iexplore.exe AppVer: 6.0.2800.1106
ModName: wmp.dll ModVer: 9.0.0.3075 Offset: 003292ae

I have searched the MS Knowledge Base to no avail. The
closest match I have found is 299318 - "Internet Explorer
6 Stops Responding When You Play Streaming Audio", but the
description does not quite match and there is no fix
anyway.

I guess we will just have to wait for the next Media
Player update and hope that the problem is fixed then.