Explorer Crashing & Restarting

[Mark]

Somewhat similar to other problems but crashes happen randomly and without
reason. Restart cleanly and works for a period of time. Tried scanning for
virus but no luck. Home Premium on Dell Inspiron 6400.
Also problem with Vista switching to Basic because of Live Writer.
Any ideas

 

[Andre Da Costa[ActiveWin]]

Apart from Live Writer, have installed any software or devices that might
triggering these crashes? Can you boot into Safe Mode, open the Event Viewer
to see if there are any logged reports that might give a hint of hardware
failure or service that might help in better diagnosing the problem?

I would also check Problem Reports and Solutions to see if there any
solutions to problems you might be encountering.

 

[zachd [MSFT]]

What is the fault data for that crash according to the Problem Reports and
Solutions center:
http://zachd.com/pss/pss.html#bucket
?

 

[zachd [MSFT]]

You have nvappfilter.dll on your system, don't you? What happens if you
update or remove that third party tool?

 

[zachd [MSFT]]

Search for that file on your system. nvappfilter.dll is a specific file
name.

 

[zachd [MSFT]]

nVidia should know more here. This:
http://forums.nvidia.com/index.php?showtopic=21455
may also be helpful. =\

 

[William]

Hi Mark

I have the same or a similar problem; IE7 crashes intermittently and so does
WMP 11 (Windows Media Player). Firefox and other media players don't. Have
reset codecs to original defaults.

Also, sometimes, perhaps unrelated - some website will not display at all -
for no reason - I doubt that Microsoft went offline and back online while I
rebooted.

Next time it all happens I will record the data error for posting

Vista Home Premium 64x
4 gig ram
680i MOBO
Quad core
Blah Blah Blah extreme

 

[zachd [MSFT]]

The data error is recorded for you automatically in the Problem Reports and
Solutions Center control panel. What's that data? =)

 

[William]

IE7
Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16575
Application Timestamp: 470c3339
Fault Module Name: StackHash_36fa
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdf8
Exception Code: c0000374
Exception Offset: 000aa0fb
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 36fa
Additional Information 2: 66b0b677a15c31f5d77d5e431610e9ba
Additional Information 3: eb69
Additional Information 4: 04f509dd92fa61892ad7bb8d4fe5cb8d


Windows Media Player
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_5255
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdf8
Exception Code: c0000374
Exception Offset: 000aa0fb
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 5255
Additional Information 2: a75fd876183f6f3219cdd8086d3ff68b
Additional Information 3: 6317
Additional Information 4: cbcb7705fa009d3446350073757a8bd1

 

[zachd [MSFT]]

What are the file properties of nvappfilter.dll on your system?

That should be the cause of the badness here. You should either check with
the vendor for an update or uninstall that software. This looks like
something they would be interested in fixing, though.

 

[Mark R. Cusumano]

Ok, Here's the latest. I have several for IE7:

Product
Internet Explorer

Problem
Stopped responding and was closed

Date
1/25/2008 9:21 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6000.16575
Application Timestamp: 470c3339
Hang Signature: ec18
Hang Type: 5
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: aa539232e0153ed55f80dc952837a19b
Additional Hang Signature 2: 7a9c
Additional Hang Signature 3: 2a28215db20ef8c8bc4d5092337fe48f
Additional Hang Signature 4: 31ec
Additional Hang Signature 5: df4c60b60774e8c026b6f92b856f3b50
Additional Hang Signature 6: 0d41
Additional Hang Signature 7: 04404db4c236230039e25b74f6b231a7

Extra information about the problem
Bucket ID: 134926904

--
Mark R. Cusumano
Skype Name: mark.cusumano
Web: http://The-Padded-Cell.spaces.live.com

 

[zachd [MSFT]]

OK, thanks - there wasn't anything interesting here. Do you have other
bucket numbers? I can check those out too. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Mark R. Cusumano]

Ok, if you are looking for Bucket ID's here is what I have:

592799310
138558528
581082214
624229445
597660792



--
Mark R. Cusumano
Skype Name: mark.cusumano
Web: http://The-Padded-Cell.spaces.live.com

 

[zachd [MSFT]]

What does nVidia support say when you ask them about the crash you're
experiencing with NVAppFilter.dll here?

I would strongly urge you to follow up with them.