Explorer crashes when viewing My Documents files

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

When I open My Documents folder win explorer crashes . I get an error saying
" is3hook.dll " is the problem . What is this file for and why is it
crashing my explorer only when I open this one folder I have searched my hd's
and it is located in windows/system 32 folder . I cannot delete this file .
 
Mike,

What does the file properties say? Company name, Product name etc.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I open My Documents folder win explorer crashes . I get an error saying
" is3hook.dll " is the problem . What is this file for and why is it
crashing my explorer only when I open this one folder I have searched my hd's
and it is located in windows/system 32 folder . I cannot delete this file .
 
Company name International Software Systems Solutions
Product Name is3hook.dll
file version 3,1,4,0
Description is3 support library
Product name IS3Hook Module
 
Mike,

Are you using StopZilla, by chance?

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Company name International Software Systems Solutions
Product Name is3hook.dll
file version 3,1,4,0
Description is3 support library
Product name IS3Hook Module
 
Yes i am using stopzilla is this the problem . Do i have to uninstall
stopzilla or is there a fix for this .
 
Not sure if there is a fix. I would uninstall and reinstall the product. If that does not help, check with StopZilla Tech support.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Yes i am using stopzilla is this the problem . Do i have to uninstall
stopzilla or is there a fix for this .
 
Thanks Ramesh , I have been putting up with this for a long time . You have
been most helpful .
 
Back
Top