Exchange Server missing in Information Services list

[Guest]

We had a user not only remove the Exchange Server from his Outlook profile, but also remove it from the Information Services list, so he couldn't even add it back in. I tried to add it back in by using our Office 2000 CD and the Have Disk... button on the Information Services box, but I guess I wasn't able to find the correct .inf file or installer. After messing around, I did the following

- Copied the mapisvc.inf file from C:\Program Files\Common Files\System\MAPI\1033\NT from a good machine to the non-working machine
- Deleted the Outlook profile and recreated i

Once I did those steps, the Exchange server option was listed again and I was able to open Outlook and connect to the information store

So, my question is this: Even though this worked, it seems like a workaround. Does anyone know the official way of reinstalling the Microsoft Exchange Server option in the Information Services list

Matt

 

[Lanwench [MVP - Exchange]]

How did he remove it in the first place? Wondering whether a detect/repair
would have fixed this problem too....

 

[Lanwench [MVP - Exchange]]

What he did would remove the Exchange server service from his profile...not
getting rid of the service itself in Outlook. I haven't tried this to see
whether it makes it permenantly non-"re-addable", and it sounds strange to
me....

He removed it by right clicking on the Outlook icon on the desktop,
going to Properties, and clicking on the Add button. In the
Information Services box that pops up, he selected Exchange Server
and clicked the Remove button.

I'm not sure, but I'm doubting that a detect & repair would have
worked since nothing was actually wrong. It was removed
legitimately, so Outlook probably wouldn't recognize it as a
malfunction. And anyway, wouldn't a complete reinstall of Outlook
have taken care of that?

Like I said, it's working now, so no big deal, but since it can be
removed legitimately, I'm assuming that there is an "official"
Microsoft way of reinstalling that service. Maybe I'm wrong. The
way I did it might be the right way, but it just seems so hacked.

Matt

----- Lanwench [MVP - Exchange] wrote: -----

How did he remove it in the first place? Wondering whether a
detect/repair would have fixed this problem too....

We had a user not only remove the Exchange Server from his

Outlook > profile, but also remove it from the Information
Services list, so he > couldn't even add it back in. I tried to
add it back in by using our > Office 2000 CD and the Have
Disk... button on the Information > Services box, but I guess I
wasn't able to find the correct .inf file > or installer. After
messing around, I did the following: >> - Copied the
mapisvc.inf file from C:\Program Files\Common >
Files\System\MAPI\1033\NT from a good machine to the non-working

machine. > - Deleted the Outlook profile and recreated it

again > and I was able to open Outlook and connect to the
information store. >> So, my question is this: Even though this
worked, it seems like a > workaround. Does anyone know the
official way of reinstalling the > Microsoft Exchange Server
option in the Information Services list? >> Matt

 

[Sue Mosher [MVP-Outlook]]

Repairing Mapisvc.inf is the correct method. I think that if you renamed it,
Detect and Repair would probably fix it.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

We had a user not only remove the Exchange Server from his Outlook

profile, but also remove it from the Information Services list, so he
couldn't even add it back in. I tried to add it back in by using our Office
2000 CD and the Have Disk... button on the Information Services box, but I
guess I wasn't able to find the correct .inf file or installer. After
messing around, I did the following:

- Copied the mapisvc.inf file from C:\Program Files\Common

Files\System\MAPI\1033\NT from a good machine to the non-working machine.

- Deleted the Outlook profile and recreated it

Once I did those steps, the Exchange server option was listed again and I

was able to open Outlook and connect to the information store.

So, my question is this: Even though this worked, it seems like a

workaround. Does anyone know the official way of reinstalling the Microsoft
Exchange Server option in the Information Services list?

 

[Sue Mosher [MVP-Outlook]]

No, he actually removed it from the MAPIsvc.inf file. I wish they'd never
put that Remove button on the Information Services dialog. It's too
dangerous.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

Egads!

No, he actually removed it from the MAPIsvc.inf file. I wish they'd
never put that Remove button on the Information Services dialog. It's
too dangerous.


"Lanwench [MVP - Exchange]"

What he did would remove the Exchange server service from his
profile...not getting rid of the service itself in Outlook. I
haven't tried this to see whether it makes it permenantly
non-"re-addable", and it sounds strange to me....