Exchange Extensions keep getting broken

[Bill Hobson]

For some reason, after installing Windows XP, SP2 and upgrading Symantec
Enterprise 9 to build 1400, the key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions\Exchange
Extensions keep getting replaced by a single character. I have repeatedly
replaced it with the correct information, deleted and allowed Outlook to
rebuild the extend.dat file, run the Symantec registry fix tool, but it
still keeps getting broken after a few days. This is happening on a few of
the 300+ PC we upgraded.

This is getting old - I want to fix the key permanently without resorting to
having to put security on the stupid extension.

Any hints?

 

[Ken Slovak - [MVP - Outlook]]

AFAIK that's a Symantec problem and needs to be fixed by them.

 

[Bill Hobson]

One of our admins found information that indicates Office 2003 SP1 solves
the problem. We have updated the afflicted machines and we will see if it
really does fix it.