Exchange 2003 + Outlook 2003: rules not running

[David]

Hi,


I have a new customer that I migrated from SBS2000 to SBS2003 standard.
He installed Outlook 2003 & updated it to SP2.

He recreated his rules (moving mails with subject "spam" to deleted items
folder), but they don't run automatically.
If he runs them manually the get moved just fine.

I searched google but didn't find anyone with a solution.
Anyone here who can help me?


thx

David

 

[Diane Poremsky [MVP]]

Assuming the rule is checked, is the account configured to use the exchange
mailbox?

 

[Milly Staples [MVP - Outlook]]

"Spam" is not inserted by Outlook but third party tools. Have the user
check the options in the third party tool to see if something is interfering
with Outlook's rules.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, David asked:

| Hi,
|
|
| I have a new customer that I migrated from SBS2000 to SBS2003
| standard. He installed Outlook 2003 & updated it to SP2.
|
| He recreated his rules (moving mails with subject "spam" to deleted
| items folder), but they don't run automatically.
| If he runs them manually the get moved just fine.
|
| I searched google but didn't find anyone with a solution.
| Anyone here who can help me?
|
|
| thx
|
| David

 

[CMM]

Just my 2c:

Does he connect to Exchange over VPN? Is Cached Exchange Mode On? Outlook
will not run CLIENT rules when it starts up in Cached Exchange Mode and it
is *not* connected to the VPN at the outset..... in other words it won't
apply client-side rules to POP accounts.

Even worse, when you reconnect to the VPN, sometimes the rules do run and
sometimes they don't. VPN must be on at Outlook "startup" in order for
Outlook to be happy.

My solution came in a dream. If I have Outlook start up in the Classic,
(supposedly obsolete), "Work Offline" Mode, then the rules do run always.
Work Offline mode however sucks(!) and defeats the whole purpose of Cached
Exchange Mode.