exception error

[Gretta]

I keep getting the following error:
An exception error occured while trying to run
c:\windows\system32\btiein.dll,Download

Does anybody know what this means and what can I do to
fix it?

Thanks for your help!

 

[babuji]

Hello,

Download the latest version of Ad-Aware at
http://www.lavasoftusa.com/support/download/

After installing AAW, and before running the program, FIRST update the
reference file following these instructions.
http://www.lavahelp.com/howto/updref/index.html


Now do the following:
- Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Scanning Engine:
check: "Unload recognized processes during scanning."
- Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Cleaning Engine:
Check: "Let Windows remove files in use after reboot."
Press "Scan Now"
- Check option "Use Custom scanning options"
- Check option "Activate In-Depth Scan"
- Press "Select drives\folders to scan"
- Select the active partition which is usually C:
Now press "Next" to let Ad-aware scan your drives...
It will find a number of "bad" files and registry keys.
Right-click in that pane and choose "select all"
Now press "Next" again.
It will ask you whether you'd like to remove all checked items. Click OK.

Finally, close Ad-Aware, and reboot.

Thanks,

Babuji [CCNA]