"Excel has stopped working" - WHY??? (Reposted!)

[Guest]

I've had to post this again as someone else has "hijacked" my previous post!

Using Vista + Office 2003, nearly every time I close or exit a file in Excel
it stops working. I keep getting the rather useful messages telling me it's
stopped working and then that it's restarting, where it then throws up copies
of all the recent Excel documents I've been working on, which I then have to
sift through or "delete" rather nervously hoping I haven't lost anything
important! It's driving me mad!!

Example when it happens is... open an Excel document, print it, then close
it again using the "x" in the top right corner. Repeat this again but close
it using "File", "Exit" or "Close" and Excel stops working again.

I have tried using the Detect and Repair option under the Help menu, but
this hasn't solved the problem.

Anyone got any ideas?

 

[Guest]

Excel stops working no matter how I close/exit file or program. Will try
your suggestions and see what happens.

Thanks.

 

[Bill Manville]

So if you exit Excel using the File menu it crashes and if you exit
using the top-right X button it doesn't crash?

There should be no difference between those two activities.

We won't be able to be much help unless we have more details.

Is this always repeatable?
Regardless of what file(s) you have opened?
Do you have any add-ins loaded?
When it crashes, if you click on the link to show details, what does it
indicate as the module and address of the crash.

Try renaming the Excel11.xlb file which you would find somewhere like:
C:\Documents and Settings\<username>\Application Data\Microsoft\Excel
and then try again. You will lose any toolbar and commandbar
customisation but sometimes a corrupted xlb file can cause erratic
behaviour on closing.

Bill Manville
MVP - Microsoft Excel, Oxford, England

 

[Guest]

OK, have tried all and no luck. In response to your questions: -

Is this always repeatable? It happens 9 times out of 10.
Regardless of what file(s) you have opened? Yes.
Do you have any add-ins loaded? Sage Integrated Reporting and Sage XL Addin
(neither of which I use!)
When it crashes, if you click on the link to show details, what does it
indicate as the module and address of the crash? It doesn't. It just says
"Excel has stopped working" then "Excel is trying to restart", or "Excel has
had to close". There are no links to click on anywhere.

Try renaming the Excel11.xlb file which you would find somewhere like:
C:\Documents and Settings\<username>\Application Data\Microsoft\Excel
and then try again. - Tried this, and no luck I'm afraid.

 

[Bill Manville]

When it crashes, if you click on the link to show details, what does it
indicate as the module and address of the crash? It doesn't. It just says
"Excel has stopped working"

I am surprised that there is no way to determine the location of the failure.
There always is when I encounter one-but as I can't make one happen I can't
recall the exact wording of the link which, in any case, may vary in Vista.

I suggest you de-select the add-ins in Tools > Add-ins.

Bill Manville
MVP - Microsoft Excel, Oxford, England

 

[Guest]

All fixed!! Thanks for your help Bill!!

I am surprised that there is no way to determine the location of the failure.
There always is when I encounter one-but as I can't make one happen I can't
recall the exact wording of the link which, in any case, may vary in Vista.

I suggest you de-select the add-ins in Tools > Add-ins.

Bill Manville
MVP - Microsoft Excel, Oxford, England

 

[Guest]

Hello Alex,

All fixed!! Thanks for your help Bill!!

all fixed because of deselecting the add-ins?

I´ve got the same problem...but I didn´t have installed any add-ins. Here is
just an entry with bluetooth.

regards

timo

 

[Guest]

Hello Bill

Bluetooth has been the culprit for a number of other posters
experiencing crashes in Excel 2007.

thanks, but there is just the symbol there. I do not have bluetooth
activated. Could I banish bluetooth entirely from my system and would this
maybe help?

adios

timo

 

[Bill Manville]

Bluetooth has been the culprit for a number of other posters
experiencing crashes in Excel 2007.

Bill Manville
MVP - Microsoft Excel, Oxford, England

 

[Bill Manville]

Does this have any relevance to you, quoting a recent reply of mine to
another user who had Excel crashing.?

<<
The following, from another user's thread with similar problem
description, may help?
<<
The
problem deals with the Bluetooth COM add-in for Excel ("Send to
Bluetooth"). The problem stems from the fact that the Bluetooth add-
in tries to refer to my profile data at a hard-wired folder location
of "C:\Documents and Settings\gomer\My Documents\Bluetooth Exchange
Folder". However, I have relocated my profile to another HDD.
Obviously, the folder location should not be hardcoded. The way I
eliminated the problem was to disable the Bluetooth COM add-in (Send
to Bluetooth) within Excel 2007. This is done via the "Add-ins"
section of the "Excel Options". By the way, the "Send to Bluetooth"
add-in refers to "C:\Windows\system32\btsendto_office.dll", which I
believe was produced by/for Broadcom.

Another way to solve the problem is to leave the add-in enabled and
create a dummy folder path in "Documents and Settings". I do not know
the ramifications of doing this.

GomerBill Manville
MVP - Microsoft Excel, Oxford, England

 

[Guest]

Hello Bill

The
problem deals with the Bluetooth COM add-in for Excel ("Send to
Bluetooth").

I tried to deactivate the Bluetooth, but Vista did not let me do this. I
almost gave up...but then after the 5th (or so) time Windows Vista ask me to
deactive the Bluetooth...and I just had to say yes ;-)

I hope excel will now work properly...

adios

timo

 

[Guest]

You may want to check the quick access toolbar.

I had the same problem because I use the Solver complement in Excel and did
something terrible : I added the solver button to the top left of the ribbon
in the quick access toolbar! So when Excel loads, the shortcut probably tries
to find the complement that is not yet loaded and that crashes Excel. At
first, I deactivated the complement but then I found that the culprit was
that shortcut so I don't put a shortcut there anymore and everything is fine.
Please Microsoft, fix that!

Do someone knows how to file a bug ? I tried in the past and they wanted me
to pay for technical support! I found a bug in Outlook 97 that was still
there in Office 2003 and I didn't check in Office 2007. It was less expensive
to code a workaround than to pay for the privilege of submitting a bug and
hoping that it would be fixed...

Alex

 

[Guest]

Hello Alex,

Do someone knows how to file a bug ? I tried in the past and they wanted me
to pay for technical support! I found a bug in Outlook 97 that was still
there in Office 2003 and I didn't check in Office 2007. It was less expensive
to code a workaround than to pay for the privilege of submitting a bug and
hoping that it would be fixed...

maybe they realize, that they will never be able to fix Vista and office. So
they try to get as much money out of the packages as they could. ;-)

but looking at the big picture: excel is in comparison with vista really
stable - you can call it bug-free ;-)

vista on the other hand ;-(

regards

timo

 

[Guest]

I just have bought a new Dell Laptop 1720 with Windows Vista and Microsoft
office 2003. I have the same problem that Exel is closing down by saving an
Exel document, but than I am receiving the message that the file
"BDSENDTO_OFFICE.DLL" is responsible for this bug. Up to now I couldn't
solve the problem. Dell is replying that Microsoft is responsible for this
bug.
Can Anyone help please ?

 

[li su]

Hello Jean,

I just have bought a new Dell Laptop 1720 with Windows Vista and Microsoft
office 2003. I have the same problem that Exel is closing down by saving an
Exel document, but than I am receiving the message that the file
"BDSENDTO_OFFICE.DLL" is responsible for this bug. Up to now I couldn't
solve the problem. Dell is replying that Microsoft is responsible for this
bug.
Can Anyone help please ?

I dont know if you still have that problem this days,
but i hope this will able to help you...

1. Try to find "Excel Option" by clicking the Office icon on the upper left
corner then click it.
2. When "Excel Option" windows appear, click on "Trust Center", and then
click on "Trust Center Setting"
3. In "Trust Center" windows, click on "add-ins". You must cross the 1st
and 3rd option.
4. Click "OK" 2 times and close Excel Program.

You must first restart your laptop.
Try the Excel program and I'm 100% sure you dont have that kind of problem
anymore...
That's It...!!

 

[Caitlin]

This is a ferocious problem - I would have been out of luck without this
posting of yours to realize that the culprit was the quick access toolbar
link i added.

Thanks! I too hope Microsoft fixes this.

 

[mlu]

Dear All,

I have a similar problem with Vista Business on a Lenovo T61 laptop and with
Excel 2003.
Whenever I'm trying to close the program it says "Excel has stopped working".
The funny is I really wanted to stop it but somehow Vista doesn't realizes
this.
I tried the Add-Ins... hint I read here previously but none of them are
checked...
I hope there is a solution!

Thanks,
Miklos

 

[Manolo]

I tried all the suggestions here and unfotunatelly nothing works.
no add ons in Excel, is there any hope???

Manolo

 

[akim]

Thanks li su,
Your solutions is 100% OK for me; I use DELL Vostro with Vista and M.Office
2007
Before this solution, My excel always crashed.

 

[david_hurdle]

If you google this you will find that thousands of people have the same
problem. Why microsoft can't seem to solve it is a mystery to me. In fact it
is quite simple - here are the instructions for excel 2007 (sorry never used
2003 but i'm pretty sure its the same problem): you have to disable the "send
to bluetooth" COM add-in. The easiest way to do this is to go to excel.exe in
explorer, right click it, open it as administrator, open the file menu (top
right hand corner), open "excel options" (left hand corner of window), click
on "add-ins" (third from bottom on left) , then click on "manage com addins"
- bottom of screen and un-check the "send to blue tooth" box. In excel 2007
this only works if you opened it as administrator!

I don't know why i had to do all this. I'm a simple user and haven't done
anything unusual or installed any strange software. Eventually the
frustration of having excel crash all the time drove me to desperate measures.

Hope this helps!

David