Excel 2000 crushed

[Sue]

I tried to open an excel file, then a message popped up
and said A Fatal Exception OE has occurred at
017F:BFF744FE. I reboot the computer several times. Now I
just cannot open any excel file. When I clicked an excel
file, it just stayed there and seemed no response at all.
I can't even use Ctrl,ALt and Del if I first clicked an
Excel file. After a while the Fatal Exception message will
show up. If I did not select any excel file, the system
runs fine after reboots. Thanks in advance for your help.

 

[Dave Peterson]

First, you have to try to find out why it's freezing.

Easiest first: Close excel and clean up your windows temp folder.

If that doesn't help:

Since it happens with all your workbooks, one of the usual culprits is a
corrupted .xlb file (that's where excel stores customized toolbar settings).

close excel
windows start button|find/search for *.xlb

rename them to *.xlbOLD
and try it normally again. If it worked ok, then dump those *.xlbOLD files
and recreate your toolbars at your leisure.

If it didn't help, rename them back to *.xlb and see if there's something else
that's causing the trouble.

Try opening excel in safe mode:
close excel
windows start button|run
excel /safe

Then try opening a workbook. (Safe mode stops excel from doing lots of
stuff--including running macros and opening addins.)

If that worked ok, then here's a link that points at Chip Pearson's notes to
help diagnose startup
problems:

http://www.cpearson.com/excel/StartupErrors.htm

Essentially, you're going to move stuff out of your XLStart folder and uncheck
everything under Tools|Addins. (But keep track!)

Then one by one, you'll add one back and restart excel to see if that caused the
problem.

 

[Sue]

I have tried Re-Register, *.xlb files, Start Excel without
Add-Ins, Start Excel without Startup files, Delete files
from Temp Folder. All these have no help so far. I was
able to start Excel in Safe mode. Are there any ways to
fix Excel? Thanks a lot for your help.

 

[Dave Peterson]

Some versions of excel (xl2k+) have an option under Help called Detect and
Repair.

And if worse comes to worse, reinstall????

Depending on your version of windows (doesn't work in winXP), this might be
worth trying:

This may help:
OFF2000: Utility to Completely Remove Remaining Office CD1 Files and
Registry Entries
http://support.microsoft.com/?kbid=239938