Event ID 7031 - the HID Service....

D

Dave Onex

Hi Folks;

I have Win2k AS with all the updates properly installed. Recently it started
coughing up this error in event viewer;

Event ID: 7031
The HID Input Service service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service.

This machine has been rock-solid for years - it's my chosen workstation.
Does anyone have any idea on how to combat this error or what it means?
 
D

Dave Onex

Hi Dave;

No other errors at all. If I set that service to automatically re-start in
case of failure I get that same error repeated many times in the event log.

The system is rock-solid and has been for years. It's my own workstation and
it's clean, clean, clean :) Except for this error that is.

Thanks Dave!


Dave Patrick said:
No other system event log errors? Device Manager errors or stop codes?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Folks;

I have Win2k AS with all the updates properly installed. Recently it
started
coughing up this error in event viewer;

Event ID: 7031
The HID Input Service service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service.

This machine has been rock-solid for years - it's my chosen workstation.
Does anyone have any idea on how to combat this error or what it means?
Click to expand...
Click to expand...
 
D

Dave Patrick

You might try;
sc query "hidserv"

to see what win32 exit code is generated. You can get sc.exe (service
controller tool) here.
ftp://ftp.microsoft.com/reskit/win2000/


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
D

Dave Onex

Hi Dave;

Thanks for the tip - but I don't know what it does :) Here's what the
command comes up with;

C:\Temp>sc query "hidserv"

SERVICE_NAME: hidserv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Does that shed any light on the issue?
Thanks!

Dave Patrick said:
You might try;
sc query "hidserv"

to see what win32 exit code is generated. You can get sc.exe (service
controller tool) here.
ftp://ftp.microsoft.com/reskit/win2000/


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Dave;

No other errors at all. If I set that service to automatically re-start in
case of failure I get that same error repeated many times in the event
log.

The system is rock-solid and has been for years. It's my own workstation
and
it's clean, clean, clean :) Except for this error that is.

Thanks Dave!
Click to expand...
Click to expand...
 
D

Dave Patrick

More than likely hardware related. What was changed or installed recently?
Look at devices under "Human Interface Devices" in Device Manager.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
D

Dave Onex

Hi Dave;

I installed a Microsoft Wireless keyboard and Microsoft Wireless mouse. I
installed only the latest drivers from the MS site and there were no errors
for a couple of weeks but now there are.. .

Those are the only devices under Human Interface Devices in Device Manager.
I'm using Intellipoint 6.1 on both devices. I did try un-installing
Intellitype the other day and re-booting but the errors were still there so
I re-installed the MS software again.

Hmmmmm....... curiouser & curiouser.


Dave Patrick said:
More than likely hardware related. What was changed or installed recently?
Look at devices under "Human Interface Devices" in Device Manager.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Dave;

Thanks for the tip - but I don't know what it does :) Here's what the
command comes up with;

C:\Temp>sc query "hidserv"

SERVICE_NAME: hidserv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Does that shed any light on the issue?
Thanks!
Click to expand...
Click to expand...
 
D

Dave Patrick

You might try the wired devices again to confirm. Also try asking in the
hardware group.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
D

Dave Onex

Thanks Dave - will do as I have the old keyboard and mouse here still.
Thanks for helping narrow it down for me :)


Dave Patrick said:
You might try the wired devices again to confirm. Also try asking in the
hardware group.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Dave;

I installed a Microsoft Wireless keyboard and Microsoft Wireless mouse. I
installed only the latest drivers from the MS site and there were no
errors
for a couple of weeks but now there are.. .

Those are the only devices under Human Interface Devices in Device
Manager.
I'm using Intellipoint 6.1 on both devices. I did try un-installing
Intellitype the other day and re-booting but the errors were still there
so
I re-installed the MS software again.

Hmmmmm....... curiouser & curiouser.
Click to expand...
Click to expand...
 
D

Dave Onex

Hi Dave;

Just an update... Once I removed the Microsoft Wireless Mouse & Keyboard and
reverted back to my original ones the error promptly went away - go figure!

Best!

Dave Patrick said:
You're welcome.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Thanks Dave - will do as I have the old keyboard and mouse here still.
Thanks for helping narrow it down for me :)
Click to expand...
Click to expand...
 
D

Dave Patrick

Good to hear. You're welcome. Might be a compatibility issue with the new
hardware and your USB firmware version.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 

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