Event ID: 20 - printing issues (WIndows XP)

[aramous]

I installed a new printer and received this message midway through the
installation.

Specified Port not found.

This is a USB printer and the port is there and use it for my digital
camera. Event ID I get is 20 with the following message.

Event ID 20

Printer Driver HP Photosmart 8000 Series for Windows NT x86 Version-3
was added or updated. Files:- UNIDRV.DLL, UNIDRVUI.DLL, hpp80003.GPD,
UNIDRV.HLP, hpp8000a.ini, hpzst3xu.dll, hpp80003.xml, hpzsc3xu.dtd,
hpzui3xu.dll, hpz3r3xu.dll, hpzpr3xu.dll, hpcdmc32.dll, hpbcfgre.dll,
hpph8000.exp, hpzsm3xu.gpd, hpz3m3xu.gpd, hpzev3xu.dll, hpzhl3xu.cab,
STDNAMES.GPD, hpz3a3xu.dll, hpzss3xu.dll, hpfie3xu.dll, hpfig3xu.dll,
hpfrs3xu.dll, UNIRES.DLL.

I have deleted the USB ports trying to have the printer see it through
boot up but does not. I am thinking I need to reinstall. I hope not.

 

[Gerry Cornell]

Did you install the software before connecting the printer?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[aramous]

The instructions ask not to hook up printer before installation. During
installation it asks you to insert the USB cable. Right before this
point is when I got message. Funny thing, computer sees the connection
and gives me the ok.

 

[Gerry Cornell]

Can you please post an eact copy of the Error Report?

Please check Event Viewer for Warning / Error Reports in the System and
Application logs for when the error occurs and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~