Error when user tries to connect

[Sparky]

Event Category: None
Event ID: 1000
Date: 1/30/2004
Time: 9:46:52 AM
User: NT AUTHORITY\SYSTEM
Computer: RR1-NT42
Description:
RegLoadKey failed. Return value Access is denied. for
C:\Documents and Settings\brooklynnp\Local
Settings\Application Data\Microsoft\Windows\\UsrClass.dat.

Does anyone know how I can fix this problem

She gets access denied and cannot sign on.

Thanks

 

[Vera Noest [MVP]]

EventID 1000 with Source Userenv is a very common one. Have a look
here for a large number of causes and possible solutions:
http://www.eventid.net/display.asp?eventid=1000&source=userenv

Most recent hotfixes for this issues:

828153 - UsrClasses Hive Does Not Unload During Logoff Because of
an Intermittent Handle Leak in Spoolsv.exe
http://support.microsoft.com/?kbid=828153

827825 - "Windows Cannot Unload Your Registry Class File" Error
Message When You Log Off Terminal Services
http://support.microsoft.com/?kbid=827825