Error When Replying To an Email

[Guest]

I have an end user that is getting this error message when he replies to any
email when Word is set to be the e-mail editor.

"Microsoft Word is set to be your e-mail editor. However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead. An OLE registrations error
occured. The program is not correctly installed. Run Setup again for the
program."

I have reinstalled Office and all Office updates. Both programs are running
the same version.

Does anyone know what is causing this error?

Thank you.
Laura

 

[Andreas Roeder]

I have an end user that is getting this error message when he replies to any
email when Word is set to be the e-mail editor.

"Microsoft Word is set to be your e-mail editor. However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead. An OLE registrations error
occured. The program is not correctly installed. Run Setup again for the
program."

I have reinstalled Office and all Office updates. Both programs are running
the same version.

Does anyone know what is causing this error?

Thank you.
Laura

Hi Laura,
for the trouble with word
please read these articles
http://office.microsoft.com/en-us/assistance/HP052428501033.aspx
http://office.microsoft.com/en-us/assistance/HA010550951033.aspx

 

[Guest]

Laura,
With Outlook shut down, search for and delete the NORMAL.DOT file. This
worked for me