error messages when starting xp

[greg collet]

hi all,
i am a ew user of windows xp, and every time i turn the computer on, i see
this message :
-ndis.exe is not a correct image
and then the same error for temp files such as pka1.tmp, nja6.tmp,pka2.tmp,
iya4.tmp,....etc, the system says that i should check in the installation
disk, but there are no files like these ones...
can anyone help me??
thanks

 

[Gerry Cornell]

Greg

I suggest you post copies of the actual error reports from Event Viewer.



Make an exact note of the precise text of any error message. Minor
discrepancies can
make it harder to search for information about the error message.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer.
When researching the meaning of the error, information regarding Event
ID, Source
and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

Part of the Description of the error will include a link, which you
should double click
for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the
error you want to copy. In the window, which appears is a button
resembling two
pages. Double click the button and close Event Viewer. Now start your
message
(email) and do a paste into the body of the message. This will paste the
info from the
Event Viewer Error Report complete with links into the message. Make
sure this is
the first paste after exiting from Event Viewer.


--

~~~~~~


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Malke]

hi all,
i am a ew user of windows xp, and every time i turn the computer on, i
see this message :
-ndis.exe is not a correct image
and then the same error for temp files such as pka1.tmp,
nja6.tmp,pka2.tmp, iya4.tmp,....etc, the system says that i should
check in the installation
disk, but there are no files like these ones...
can anyone help me??
thanks

It sounds as though you have malware on your system that is starting
with Windows. Here are normal removal steps:

1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions;
2) remove spyware with Spybot Search & Destroy
(www.safer-networking.org) and Ad-aware (www.lavasoftusa.com). These
programs are free, so use them both since they complement each other.
You may also want to run CWShredder and HijackThis from
http://aumha.org/freeware.htm. Although CWShredder is no longer being
updated, it will still clean older variants of the CoolWebSearch
malware. If you do not have success with this, there are new removal
steps at http://www.silentrunners.org/sr_cwsremoval.html. A combination
of HijackThis and About:Buster (http://www.majorgeeks.com) works well
in removing homepage hijackers. Always read the instructions before
running a spyware removal tool. Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode.
Make sure you are able to see all hidden files and extensions (View tab
in Folder Options);
3) If you are running Windows ME or XP, you should disable/enable System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete all but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Run>cleanmgr).
4) make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update;
5) run a firewall.

If this seems a bit overwhelming - and it's OK to admit if it is - take
the machine to a good local computer repair shop (not a BestBuy or
CompUSA type of store) and have them clean it for you.

Malke