Error Message

[Doug]

Good Morning. I am at work and my wife just called me and
said that she received an error message and then got the
blue screen of death. I tried research the knowledge base
and came up with nothing. Hopefully someone can help. Here
goes: BCCode:d1 BCP1:7A676F72 BCP2:00000002 BCP3:000000000
BCP4F7B08EEA OSVer:5_1_2600 SP:1_0 product:768_1 also
received this: C:\windows/minidump/mini120103-01.dmp
C:\docume~1/themad~1/locals~/temp/WER1.tmp.dir001/systata.x
lm (might be sysdata) device driver serious error. This is
a new machine, about a month old. Will entertain any
suggestions to try this evening when I go home.Thank you.

 

[Ronnie Vernon MVP]

Good Morning. I am at work and my wife just called me and
said that she received an error message and then got the
blue screen of death. I tried research the knowledge base
and came up with nothing. Hopefully someone can help. Here
goes: BCCode:d1 BCP1:7A676F72 BCP2:00000002 BCP3:000000000
BCP4F7B08EEA OSVer:5_1_2600 SP:1_0 product:768_1 also
received this: C:\windows/minidump/mini120103-01.dmp
C:\docume~1/themad~1/locals~/temp/WER1.tmp.dir001/systata.x
lm (might be sysdata) device driver serious error. This is
a new machine, about a month old. Will entertain any
suggestions to try this evening when I go home.Thank you.

Doug

This is usually the result of outdated or misbehaving video card drivers.
See the following MSKB articles for help.

Computer Stops or Continually Restarts With ATI RADEON Video Adapter:
http://support.microsoft.com/?kbid=318023&FR=1

HOW TO: Troubleshoot the Video Adapter Driver in Safe Mode in Windows XP:
http://support.microsoft.com/?kbid=292460&FR=1

--
Ronnie Vernon
Microsoft MVP-Windows Shell/User

Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org

 

[Guest]

-----Original Message-----
you.

Doug

This is usually the result of outdated or misbehaving video card drivers.
See the following MSKB articles for help.

Computer Stops or Continually Restarts With ATI RADEON Video Adapter:
http://support.microsoft.com/?kbid=318023&FR=1

HOW TO: Troubleshoot the Video Adapter Driver in Safe Mode in Windows XP:
http://support.microsoft.com/?kbid=292460&FR=1

--
Ronnie Vernon
Microsoft MVP-Windows Shell/User

Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org



.
That is interesting. It is hard to believe that Dell

would sell a computer with outdated drivers. We just
bought this last month. Could there be anything else? If
you all are pretty positive about this then maybe I need
to contact Dell. Any more thoughts??? Thanks

 

[Ronnie Vernon MVP]

would sell a computer with outdated drivers. We just
bought this last month. Could there be anything else? If
you all are pretty positive about this then maybe I need
to contact Dell. Any more thoughts??? Thanks

Doug

The drivers could have become corrupted. However, it's not unusual for a new
system to have outdated drivers for some components. Video card makers
update these often.

On a new system like this, Dell should be your first call.
--
Ronnie Vernon
Microsoft MVP-Windows Shell/User

Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org