I'm sorry, but you haven't provided enough information to get focused
troubleshooting help. It can be very hard for a non-technical person to
know what to include in a post to a tech support newsgroup. Here is a
link that will help you with that:
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.